Daniel Henley
Los Angeles,CA
Summary
Dedicated professional with a proven track record of delivering exceptional customer service and driving sales growth as a store manager. Consistently achieved fiscal gains through innovative sales techniques. Known for exceeding client expectations by providing top-notch security services and solutions. Instrumental in enhancing business operations and performance through effective SOP development.
Overview
6
6
years of professional experience
Work History
GSOC Operator
Pikerton/Securitas
01.2023 - 06.2025
- Provided detailed reports capturing comprehensive information on safety concerns.
- Leveraging Open Source intelligence to determine risk to the company, and assist in reputational risk assessments.
- Enhanced security by consolidating visitor and employee credential systems for access management.
- Maintain composure while precisely executing Emergency Response Procedures.
- Acknowledging and investigating alarm system issues ensuring the property remains secure, and security personnel are dispatched to each problematic area.
- Conducted video surveillance for various properties domestically and internationally.
- Evaluated situations to determine escalation criteria and created incident reports when necessary.
Security Site Supervisor
Allied Universal
01.2019 - 06.2025
- Maintained high-quality customer service by consistently following company ethics, policies, and procedures.
- Oversee patrol operations to safeguard personnel.
- Facilitated prompt handling of safety and maintenance concerns by coordinating with relevant departments.
- Engaged in discussions with Area manager, Site Client, and counterparts to identify opportunities for SOP updates.
- Enforced stringent access control policies using various visitor management applications.
- Adhered to emergency procedures with efficiency and attention to detail.
- Managed refresher training programs for existing staff.
- Create and modify schedules when needed.
- Actively monitor CCTV footage and report any suspicious activity.
Fleet Manager
Popcorn Van Inc. (Dissolved)
01.2021 - 09.2023
- Develop SOPs and create efficient operation procedures. Effectively train all new and existing drivers to eliminate operational errors while developing new training procedures. ( Implemented video training to more verbal and physical process providing an extra layer of information and support for the team)
- Fleet maintenance oil changes , brake change , emergency repairs, tire maintenance, generator maintenance and malfunctions, management of fuel account, and minimize fleet damage and cost of repairs (Opened a fleet account with Jiffy Lube cutting cost of maintenance by $60,000 and improving efficiency)
- Payroll management, scheduling all employees effectively ensuring all operations run efficiently. Assist HR in processing payroll, recruiting and hiring new drivers, and disperse disciplinary action when necessary.
Site Supervisor
Fast AF (Dissolved)
01.2020 - 11.2021
- Streamline warehouse procedures to enhance coordination and safety.
- Coordinated order dispatch to meet expected delivery schedules.
- Oversee warehouse operations, ensuring efficient daily activities and maintenance.
- Successfully manage warehouse projects / initiatives and achieve desired results / objectives and high client satisfaction within budget and schedule
- Oversaw employee development initiatives and monitored performance metrics.
- Receiving and Distribution - Receive all inventory matching quantities with purchase orders , while reporting any discrepancies to the buyer team
- Inventory Control - Conduct weekly cycle counts in the warehouse and ensure all item and data entered is accurate and true to on hand inventory.
- Effectively train all new hires on all warehouse procedures and maintain all warehouse operations
- Operational problem solving skills , defining root cause of the problem and creating a solution
Education
General Education - undefined
Citrus College
04.2016
High School Diploma - undefined
Valley High School
08.2014
Skills
- Outstanding leadership organization skills firm working ethics
- Maintain an effective and professional work relationship with all parties
- Excellent customer service
- Critical thinker/problem solver
- English and Spanish proficient
- Proficient in Microsoft Office
- Google suite proficient in
- CCTV Surveillance and Investigations
- Excellent verbal and written communication
Timeline
GSOC Operator
Pikerton/Securitas
01.2023 - 06.2025
Fleet Manager
Popcorn Van Inc. (Dissolved)
01.2021 - 09.2023
Site Supervisor
Fast AF (Dissolved)
01.2020 - 11.2021
Security Site Supervisor
Allied Universal
01.2019 - 06.2025
General Education - undefined
Citrus College
High School Diploma - undefined
Valley High School
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