Desiree Keifer
Livermore,CA
Summary
Hard working and highly skilled security specialist with over 4 years of experience in security, specializing in GSOC. Seeking a better opportunity for growth. Looking to provide security services at the highest level needed to serve all clients and guests through verbal and written communication. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Gsoc Operator
Allied Universal Security Services
10.2023 - Current
- Evaluated and refined standard operating procedures for continuous improvement in GSOC operations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Developed comprehensive training materials for new operators, ensuring consistent protocol adherence across the team.
- Ensured compliance with relevant regulations and standards by conducting regular review of GSOC policies and procedures.
- Maintained accurate records of all security incidents, utilizing information for future risk assessments and mitigation strategies.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enhanced GSOC operations by implementing advanced monitoring techniques and tools.
- Provided timely support during crisis situations, assisting with evacuation planning and resource allocation as needed.
- Maintained strict confidentiality and discretion when handling sensitive information, ensuring the privacy of client data.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Managed relationships with external vendors to ensure seamless integration of their services into existing operational frameworks.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Issued access cards to authorized personnel to monitor access points.
- Leveraged technology solutions to enhance real-time monitoring capabilities within the GSOC environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Increased situational awareness by maintaining up-to-date knowledge of global events and potential threats.
- Optimized response times to security incidents through effective communication and coordination with team members.
- Participated in regular security audits, identifying areas for improvement and implementing necessary changes.
- Coordinated with law enforcement agencies as required during high-stakes security incidents or investigations.
Administrative safety specialist
ICE Mortgage Technology
10.2019 - 05.2023
- Assist company employees in all concerns that pertain to safety and security
- Conduct ongoing review of multiple systems and sources to detect potential risks
- Monitor travel safety and security of company's employees
- Investigate alarms and responding by sending patrol, or alerting Fire services or Police as needed
- Notify and coordinating corporate response by distribution of advisories and other communications
- Compile daily reports and incident reports
- Follow procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
- Provide back-up, support, and on-call function as needed
- Gather and prepare reports on individual and team performance metrics
- Perform other related duties as required.
Administrative & Security Services/GSOC Operator
Securitas Security Services
08.2018 - 08.2019
- Greeted and debriefed with other employees at stationed locations
- Vigilantly secured surrounding areas of stationed locations
- Created badges for employees with Lenel system
- Worked with Avigilon and Envision for monitoring the company's security camera systems
- Cleared and checked alarms
- Radioed other officers to clear entry breaches and other maintenance issues
- Completed daily activity reports
- Used Outlook system for emails and employee contacts
- Communicated with officers around the world in regards to computer/camera support and safety/security concerns
- Worked alongside with the lead officer, site supervisor, and account manager to assure that all staff was on task.
Administrative Receptionist
Kelly Services, Inc
03.2018 - 06.2018
- Maintained and entered incoming data
- Prepared and edited outgoing correspondences from supervisors
- Scheduled meetings
- Answered phones and transferred calls to appropriate person
- Provided customer service to guests and employees
- Read and responded to emails and inquiries in a timely manner
- Prepared and lead company meetings and gatherings
- Accurately answered any questions that employees or customers had.
Customer Service Representative
Argus Observer
10.2016 - 04.2017
- Created legal publications and classified ads for clients
- Answered and transferred incoming calls
- Executed daily operations of approving/publishing legal, classified, and obituaries to run in the newspaper on a daily basis
- Provided customer service support to guests and customers.
Health Care Provider
In Home Supportive Services
04.2014 - 07.2016
- Helped client get to from daily appointments
- Scheduled doctors' appointments for client
- Provided client with meals on a daily basis
- Assisted with daily exercises and breathing routines with client
- Cleaning of living area and washing/drying of laundry.
Administrative Assistant
In Home Supportive Services
06.2014 - 03.2015
- Answered and directed incoming calls
- Maintained and coordinated events
- Scheduled room reservations for guests and employees
- Faxed documents and filed important paperwork
- Handled incoming and outgoing mail and deliveries
- Entered heavy data entry on a daily basis
- Efficiently processed customer purchases.
Administrative Assistant
City College of San Francisco
01.2010 - 02.2013
- Maintained and managed the front office
- Answered all incoming calls, emails, and voicemails
- Created weekly schedules for department staff
- Maintained data base, data entry, and generated reports
- Provided excellent customer service on a daily basis
- Provided campus tours to prospective students
- Coordinated on campus events and panel discussions.
Education
High school diploma or GED -
Associates of Arts in Social Work -
City College of San Francisco
San Francisco, CA01.2009
Skills
- 10 years of experience in a professional office environment
- Self-motivated, attention to detail, highly efficient, organized, punctual, and creative
- Effective working both independently and as a versatile team player
- Able to articulate with interpersonal skills and communication
- Microsoft Office
- Outlook
- Scheduling
- Data Entry
- Office Management
- Marketing
- Training
- Organizational Skills
- Receptionist
- Medical Terminology
- Time Management
- Word
- Software troubleshooting
- Google Docs
- Customer service
- Disaster Recovery Planning
- Physical Stamina
- Cloud Security Fundamentals
- Emergency Response
- Law Enforcement Collaboration
- Access systems and patrol
- Attentive and Observant
- Identity and Access Management
- Intrusion Detection Analysis
- Active Listening
- Compliance Standards Familiarity
- Security camera monitoring
- Patrolling
- Cooperative Attitude
- Professional Demeanor
- Team Player
- Team Leadership
- Customer Service
- First Aid Certified
- Data Privacy Regulations
- De-Escalation Techniques
- Incident Response Management
- Punctuality
- Adaptable and Flexible
- Physical Security Measures
- Network Security Protocols
- Visitor screening
- Security Systems Monitoring
- Access Control Management
- Security operations experience
- Team Training
- Incident Reporting
- Keen observer
- Crisis Management Plans
- Crime Prevention
- Reliability
- CPR Certified
- Employee and Visitor Screening
- Dispatch
- Pattern Recognition
- Intrusion Detection
- Security Incident Reporting
- CCTV Monitoring
- Public Speaking
- First Aid/CPR
- Analytical Thinking
- Analytical and Critical Thinking
- Excellent Communication
- Written Communication
- Decision-Making
- Research
- Surveillance
- Honest and Dependable
- First Aid Training
- Superb surveillance skills
Certification
- First Aid Certification
- CPR Certification
Assessments
- Security Guard Skills, Highly Proficient, 11/01/19, Assessing risks, enforcing security standards, and handling complaints.
- Working with MS Word Documents (Basic), Highly Proficient, 08/01/19, Basic Word techniques, including the use of tools to format or edit text.
- Spreadsheets with Microsoft Excel, Completed, 06/01/19, Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
- Organizational Skills, Proficient, 07/01/18, Measures a candidate's ability to arrange and manage files or records using a set of rules.
Timeline
Gsoc Operator
Allied Universal Security Services
10.2023 - Current
Administrative safety specialist
ICE Mortgage Technology
10.2019 - 05.2023
Administrative & Security Services/GSOC Operator
Securitas Security Services
08.2018 - 08.2019
Administrative Receptionist
Kelly Services, Inc
03.2018 - 06.2018
Customer Service Representative
Argus Observer
10.2016 - 04.2017
Administrative Assistant
In Home Supportive Services
06.2014 - 03.2015
Health Care Provider
In Home Supportive Services
04.2014 - 07.2016
Administrative Assistant
City College of San Francisco
01.2010 - 02.2013
High school diploma or GED -
Associates of Arts in Social Work -
City College of San Francisco