Thalia Franco B
Los Angeles,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
GSOC Operator
Allied Universal Security Services
11.2025 - Current
- Monitored security systems and responded to alerts, ensuring rapid incident resolution.
- Conducted routine surveillance checks to maintain safety protocols and compliance standards.
- Assisted in training new operators on equipment usage and emergency procedures.
- Documented incidents and reported findings to management for further action.
- Collaborated with law enforcement during security breaches to enhance response effectiveness.
- Analyzed incident reports to identify trends, enhancing overall security measures and protocols.
- Conducted thorough investigations into security breaches, ensuring appropriate follow-up actions were taken.
- Monitored security systems to detect intrusions and ensure safety of premises.
- Responded to emergency situations, coordinating with law enforcement and emergency services.
- Implemented process improvements for incident reporting, enhancing response times and accuracy.
Security Officer
Allied Universal Security Services
09.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify risks and prevent unauthorized access.
- Responded promptly to alarms and emergencies, ensuring swift resolution of incidents.
- Prepared detailed reports on security activities and incidents for management review.
- Trained new security personnel on protocols, policies, and emergency procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Driver/Deliver
UBER/UBER EATS
01.2021 - 01.2025
- Transported hundreds of passengers safely to their requested destinations around Los Angeles, Orange, San Bernardino Counties
- Used a company app to communicate effectively with passengers and Uber company rep.
- Location
- Utilized GPS technology to optimize delivery routes, reducing travel time and increasing overall efficiency.
Janitorial and Kitchen Aide
THE WAY FORWARD
08.2022 - 07.2023
- Cooked/Prepared/Delivered lunch meals for various after school programs and daycares
- Assisted with Cleaning and sanitation of Kitchen, Kitchen Equipment, Walk in fridge
- Location
Package Handler
ON-TRAC
09.2021 - 01.2022
- Handled hundreds of packages 80 lb and up
- Scanned, and organized packages under the proper designated route
- Location
Residential Aide
OPEN ARMS LIVING ARRANGEMENT
01.2021 - 04.2021
- Preformed Janitorial and resident aide duties
- Learned de-escalation procedures
- Provided daily reports and incident reports
- Location
Adult care provider
Peak Performance Training
- Provided patients with dignifying care while allowing them to have their independence
- Worked with adults with special needs
- Helped with diaper changing for senior patients
- Location
Education
Completion of HISET -
ACC HSE Academy
04.2024
Completion of Medical Assistant certificate - undefined
UEI Huntington Park
11.2018
Skills
- Hard working individual with years of experience in diverse areas such as customer service, janitorial and healthcare Seeking to continue in gaining experience and receive long term employment in a healthcare or administrative setting
- Front/Back Office
- Janitorial Services
- Customer Service
- Effective Communication
- Dependable
- Residential Hospitality
- Healthcare Data Entry
- Medical Assistant
- Bilingual English/Spanish
- Caring/patient focused
- Access control management
- Intrusion detection analysis
- Security incident reporting
- Problem-solving
- Reliable and responsible
Timeline
GSOC Operator
Allied Universal Security Services
11.2025 - Current
Security Officer
Allied Universal Security Services
09.2024 - Current
Janitorial and Kitchen Aide
THE WAY FORWARD
08.2022 - 07.2023
Package Handler
ON-TRAC
09.2021 - 01.2022
Driver/Deliver
UBER/UBER EATS
01.2021 - 01.2025
Residential Aide
OPEN ARMS LIVING ARRANGEMENT
01.2021 - 04.2021
Adult care provider
Peak Performance Training
Completion of Medical Assistant certificate - undefined
UEI Huntington Park
Completion of HISET -
ACC HSE Academy