Daniel Heras
Woodbridge,VA
Summary
Proven leader in security and IT with a track record of enhancing safety and streamlining operations. Expert in data security and surveillance, coupled with strong problem-solving abilities. Achieved significant reductions in incident rates through innovative risk assessment and training programs. Skilled in technical support and effective communication, driving operational excellence and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
05.2024 - Current
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
Information Technology Specialist
United States Army Reserve
08.2023 - 05.2024
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
Help Desk Assistant
Detailing Auto Genius
06.2022 - 07.2023
- Guaranteed customer satisfaction by resolving technical issues and providing timely solutions.
- Supported processes for increased efficiency and reduced response times.
- Assisted customers with software installation, ensuring proper setup and smooth operation.
- Collaborated with team members to solve complex problems and provide top-notch support services.
Education
Associate of Applied Science -
Northern Virginia Community College
Annandale, VA05.2025
High School Diploma -
Gar-Field High School
Woodbridge, VA06.2021
Skills
- Weapons Screening
- Problem Identification
- Data Security
- Surveillance
- Document/Operations Management
- Strong Written & Verbal Skills
- Operating Computer System Configuration
- Techinical Support
Accomplishments
Finished top 5% of my AIT (Advanced Individual Training) class for my MOS (Military Occupation Specialist) and recognized for my educational achievements.
Awarded token of strong leadership and selfless-service within my military career.
Certification
CPR/First-Aid
DCJS Armed/Unarmed/Alarm Respondent
Additional Information
Bilingual (English & Spanish)
Active Secret Clearance
Timeline
Security Supervisor
Allied Universal Security Services
05.2024 - Current
Information Technology Specialist
United States Army Reserve
08.2023 - 05.2024
Help Desk Assistant
Detailing Auto Genius
06.2022 - 07.2023
Associate of Applied Science -
Northern Virginia Community College
High School Diploma -
Gar-Field High School