Tyler Covarrubias
San Diego,CA
Summary
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
10
10
years of professional experience
Work History
Security Supervisor
Securitas Security Services
01.2019 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
25B Information Technology Specialist
Army
03.2014 - 03.2018
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
High School Diploma - General
Madison High School
San Diego, CA06.2011
Skills
- Security Team Management
- Operations Management
- Skilled in Conflict Resolution
- Weapons Screening
- Report Analysis
- Security Screening
- Staffing and Scheduling
- Background Investigations
- Crime Prevention
- Information technology
- Proficient in excel/ word document
Timeline
Security Supervisor
Securitas Security Services
01.2019 - Current
25B Information Technology Specialist
Army
03.2014 - 03.2018
High School Diploma - General
Madison High School
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