Daniela Hernandez
Miami,FL
Summary
Highly reliable professional with extensive experience in hospitality and customer service. Demonstrated skills in multitasking and problem resolution, ensuring seamless in-flight operations and positive travel experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Flight Attendant
Spirit Airlines Inc.
Dania Beach, FL
06.2022 - 05.2026
- Supervised cabin crew, ensuring adherence to safety protocols and service standards.
- Coordinated in-flight service, optimizing passenger satisfaction through effective communication and teamwork.
- Mentored junior flight attendants, fostering skill development and enhancing team performance.
- Implemented improved pre-flight checks, reducing delays and increasing operational efficiency.
- Resolved passenger issues proactively, maintaining a positive travel experience under pressure.
Whisky Brand Ambassador & Mixologist
Jack Daniels / Ingenuity Promotions
Miami, FL
12.2020 - 03.2025
- Engaged customers through product demonstrations and promotions to enhance brand awareness.
- Developed and executed marketing strategies to increase consumer interaction with products.
- Coordinated events and sampling initiatives, driving engagement in target markets.
- Trained new team members on brand messaging and promotional tactics for consistency.
- Greeted guests, and ensure guest satisfaction during all events.
Stewardess
MIA Yachts
Miami, FL
03.2021 - 01.2025
- Managed daily housekeeping and maintenance routines to ensure optimal yacht cleanliness and guest satisfaction.
- Oversaw food service operations, coordinating meal preparations and ensuring timely delivery to guests.
- Trained and mentored junior staff on best practices in hospitality and customer service excellence.
- Implemented inventory management systems to track supplies, reducing waste and optimizing resource allocation.
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
Education
Associate of Science - Special Education
Miami Dade College
Miami, FL05.2020
Skills
- Safety awareness
- Global travel experience
- Hospitality service expertise
- Food and beverage service
- FAA regulations
- Bilingual ( English & Spanish)
- Strong multitasking
- Highly reliable
- Team player attitude
Certification
CPR certificate
Languages
Spanish
Native or Bilingual
Timeline
Lead Flight Attendant
Spirit Airlines Inc.
06.2022 - 05.2026
Stewardess
MIA Yachts
03.2021 - 01.2025
Whisky Brand Ambassador & Mixologist
Jack Daniels / Ingenuity Promotions
12.2020 - 03.2025
Associate of Science - Special Education
Miami Dade College