DANIEL HERNANDEZ HERRERA
Santa Maria,CA
Summary
Driven to transition into new field, bringing valuable skills developed in customer-focused environment. Skilled in active listening and conflict resolution, with proven track record of fostering positive customer interactions. Prepared to leverage these transferable skills to make meaningful impact in new professional setting.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Operations & Customer Service Team Member
SKYZONE
06.2024 - Current
- Deliver high-quality customer service at registration, checking in hundreds of guests daily and accurately processing cash and card transactions via the POS system.
- Maintain facility cleanliness, equipment safety, and overall venue upkeep through hands-on labor and routine maintenance schedules.
- Operate within the food service section, ensuring strict adherence to health codes, safety protocols, and proper food handling practices.
- Provide bilingual assistance (English/Spanish) to guests, improving communication and overall customer satisfaction.
- Assist in monitoring park safety and resolving guest issues promptly to ensure a safe, and clean.
Education
Associate Degree - Business Administration
ALLAN HANCOCK COLLEGE
Santa Maria, CAHigh School Diploma - undefined
PIONEER VALLEY HIGH SCHOOL
Santa Maria, CASkills
- POS system operation
- Cash handling
- Customer service
- Customer focus
- Food safety compliance
- Store maintenance
- Bilingual support
- Multitasking and organization
- Adaptability and flexibility
Certification
California Food Handlers License
Languages
Fluent in English and Spanish (Bilingual)
Timeline
Operations & Customer Service Team Member
SKYZONE
06.2024 - Current
High School Diploma - undefined
PIONEER VALLEY HIGH SCHOOL
Associate Degree - Business Administration
ALLAN HANCOCK COLLEGE