DANIEL HERNANDEZ MIGUEL
CUTLER BAY,Florida
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
BRAND BUSINESS MANAGER AT LA PRAIRIE
Neiman Marcus Group, Inc
04.2016 - Current
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
BUSINESS MANAGER AT LA PRAIRIE
Bloomingdale's
09.2015 - 04.2016
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
Sales Associate Team Leader
BLOOMINGDALES
05.2013 - 09.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained customer satisfaction with quick and professional handling of product returns.
Assistant Manager
BAKERS SHOES
06.2011 - 05.2013
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Floor Supervisor
Armani Exchange
05.2011 - 06.2012
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Developed and implemented strategies to improve customer service and increase sales.
Education
MBA - M ECONOMICS AND HUMAN RESOURCES
INTERREGIONAL ACADEMY OF PERSONAL MANAGEMENT
KIEV,UKRAINE 09.2004
BACHELOR DEGREE - Marketing
UNIVERSITY OF HABANA
HAVANA ,CUBA 09.1997
Skills
- Customer Service
- Business Planning
- Coordinate Events
- Team Leadership
- Advertising Techniques
- Business Management Principles
- Sales Strategies
- Microsoft Office
Languages
Spanish
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Full Professional
English
Full Professional
Timeline
BRAND BUSINESS MANAGER AT LA PRAIRIE
Neiman Marcus Group, Inc
04.2016 - Current
BUSINESS MANAGER AT LA PRAIRIE
Bloomingdale's
09.2015 - 04.2016
Sales Associate Team Leader
BLOOMINGDALES
05.2013 - 09.2015
Assistant Manager
BAKERS SHOES
06.2011 - 05.2013
Floor Supervisor
Armani Exchange
05.2011 - 06.2012
MBA - M ECONOMICS AND HUMAN RESOURCES
INTERREGIONAL ACADEMY OF PERSONAL MANAGEMENT
BACHELOR DEGREE - Marketing
UNIVERSITY OF HABANA