DANIEL HERNANDEZ MIGUEL
CUTLER BAY,Florida
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
BRAND BUSINESS MANAGER AT LA PRAIRIE
Neiman Marcus Group, Inc
Coral Gables, FL
04.2016 - Current
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
BUSINESS MANAGER AT LA PRAIRIE
Bloomingdale's
PINECREST ,FL
09.2015 - 04.2016
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
Sales Associate Team Leader
BLOOMINGDALES
MIAMI,FL
05.2013 - 09.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained customer satisfaction with quick and professional handling of product returns.
Assistant Manager
BAKERS SHOES
MIAMI ,FL
06.2011 - 05.2013
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Floor Supervisor
Armani Exchange
Miami, FL
05.2011 - 06.2012
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Developed and implemented strategies to improve customer service and increase sales.
Education
MBA - M ECONOMICS AND HUMAN RESOURCES
INTERREGIONAL ACADEMY OF PERSONAL MANAGEMENT
KIEV,UKRAINE 09.2004
BACHELOR DEGREE - Marketing
UNIVERSITY OF HABANA
HAVANA ,CUBA 09.1997
Skills
- Customer Service
- Business Planning
- Coordinate Events
- Team Leadership
- Advertising Techniques
- Business Management Principles
- Sales Strategies
- Microsoft Office
Languages
Spanish
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Full Professional
English
Full Professional
Timeline
BRAND BUSINESS MANAGER AT LA PRAIRIE
Neiman Marcus Group, Inc
04.2016 - Current
BUSINESS MANAGER AT LA PRAIRIE
Bloomingdale's
09.2015 - 04.2016
Sales Associate Team Leader
BLOOMINGDALES
05.2013 - 09.2015
Assistant Manager
BAKERS SHOES
06.2011 - 05.2013
Floor Supervisor
Armani Exchange
05.2011 - 06.2012
MBA - M ECONOMICS AND HUMAN RESOURCES
INTERREGIONAL ACADEMY OF PERSONAL MANAGEMENT
BACHELOR DEGREE - Marketing
UNIVERSITY OF HABANA