Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xiaoling( Sylvia) Zhang

San Francisco,CA

Summary

Client-focused and organized professional with advanced degree, in business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

La Prairie Business Manager

Saks Fifth Avenue
08.2014 - 07.2024
  • Provided training sessions for other associates on new products launched, events, or facials. Partnered with Club clients to provide skin care consultation.
  • Assessed employee performance evaluations and recommended changes or improvements as needed.
  • Analyzed market trends and identified new business opportunities.
  • Managed a team of staff members, providing guidance and direction to ensure to reach company goal.
  • Managed inventory levels and supply chain operations to meet production and sales demands.
  • Prepared and presented business reports and presentations to Account Executive and Department Manager
  • Implemented CRM systems to improve customer service and retention rates.
  • Oversaw daily operations across multiple departments, including sales, marketing, and HR.
  • Addressed customer questions and concerns regarding products and services.

Education

High School Diploma -

City College
San Francisco, CA
02-2013

Business And Managerial Economics

Business English
China
01-2005

High School Diploma -

Nursing School
China
09-1998

Skills

  • Client Relationship Management
  • Strategic Planning
  • Documentation And Reporting
  • Business Development
  • Partnership Development
  • Recruiting and Hiring
  • Employee Scheduling
  • Team Building and Leadership
  • Employee Motivation
  • Issue Resolution
  • Coaching and Mentoring

Timeline

La Prairie Business Manager

Saks Fifth Avenue
08.2014 - 07.2024

High School Diploma -

City College

Business And Managerial Economics

Business English

High School Diploma -

Nursing School
Xiaoling( Sylvia) Zhang