Jessica Valdivia
Chicago,IL
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 17-year history of successful industry performance.
Overview
15
15
years of professional experience
Work History
La Mer Business Manager
Nordstrom
Chicago, IL
03.2015 - 10.2023
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Lancome Business Manager
Carsons Bon-Ton
Chicago
05.2012 - 03.2015
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Performing Arts Coordinator
National Museum Of Mexican Art
Chicago, IL
04.2009 - 02.2012
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
No Degree - Engineering Science
Harold Washington College
Chicago, ILSkills
- Client Relationship Management
- Logistics Management
- Strategic Planning
- Coaching and Mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
La Mer Business Manager
Nordstrom
03.2015 - 10.2023
Lancome Business Manager
Carsons Bon-Ton
05.2012 - 03.2015
Performing Arts Coordinator
National Museum Of Mexican Art
04.2009 - 02.2012
No Degree - Engineering Science
Harold Washington College