Summary
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Daniel Hightower

Senior Technical Program Manager
Hilton Head Island,SC
Daniel Hightower

Summary

Responsible for seeing technical programs through from beginning to end, ensuring a better workflow, strong collaboration and effective communication. Execute on a wide range of technical and leadership experience to foster overall program vision, manage delivery, establish metrics and protect Facebook’s interests through complex cross-functional layers. Pursue a passion for execution and a knack for driving complex business interests and programs to completion. From an infrastructure perspective, I am responsible for delivering a network with an operations first mindset. Currently lead the LATAM subsea and terrestrial backhaul optical deployment initiatives and strategically manage everything from space & power, fiber delivery, optical deployment, client-side patching and capacity turn-up. Relying on cross functional subject matter experts and work to tie all of the critical dependencies together to deliver a network on time with efficiency and repeatability.

Work History

META
Hardeeville, SC

Senior Technical Program Manager
01.2020 - Current

Job overview

  • Lead privacy compliance Programs across entire product space at Meta. Work with backend Software Engineers as well as Legal Counsel to build privacy products that align with regulatory compliance and establish industry standards in privacy implementation.
  • Delivered first ever FTC 14.E technical solution on 3rd party data sharing scenarios
  • Managed complex XFN layers across legal, engineering and business partners
  • Strategically lead privacy control infrastructure through creating mission statements, establishing long term end goals and publishing roadmaps on how to achieve those goals.
  • Delivered quarterly presentations to VPs across META to represent privacy landscape and how privacy is successfully scaling and thriving at META.

META
Menlo Park, CA

Technical Program Manager
07.2017 - 01.2020

Job overview

  • Subsea Fiber Optical Route Builds - Delivered 3 major subsea/terrestrial optical route builds to LATAM
  • Defined program milestones, schedule and risk
  • Managed external deployment vendors in the region on timeliness and quality
  • Guided ProcOps process through approvals as well as worked ahead of deployment timelines to predict delays in red channel items in customs which mitigated risk across LATAM for import/export restrictions
  • Performed site acceptance and ensured space and power delivery Managed fiber acceptance and optical hardware installations E2E acceptance and capacity turn-up
  • Defined requirements for network acceptance protocols of 3rd party managed long haul networks in LATAM
  • Worked with deployment engineers to create new checklists used at time of handover scaled program to encompass all aspects of managed services with local operators
  • Established waterfall dependencies and timelines for all handovers to operations, both internal and external
  • Space and power acceptance at CLS and PoP sites Worked with deployment teams to learn complexities of site acceptance Worked to define checklist criteria for critical path items
  • Used substantial completion concepts on minor outlying acceptance items and worked with site owners all across
  • TPM Lead for all backbone capacity delivery to LATAM E2E ownership of BB capacity All leased routes delivered to client side routers Program communications and metrics established for XFN Delivery based on per half capacity target Milestone plan for all critical path deliveries including space and power, hardware, optics, and channel plans delivered on time
  • Created first backbone network deployment metrics and stablished key metrics across deployment to measure health and efficiency E2E time to market calculations Statistics based predictive analytics

Google
Atlanta, GA

Operations Manager - Last Mile
01.2017 - 07.2017

Job overview

  • Developed algorithms for accurately predicting milestone aggregation and network delivery, where heuristic models were accurate to 3 months, the algorithm was accurate to within 5 business days
  • Managed end to end solutions of survey, design and construction phases for comprehensive deployment of Google Fiber
  • Responsible for plan of record, budget, pipeline velocity and quality of build across entire market
  • Develop new standards and practices as well as work cross functionally to incorporate innovative ideas to Last Mile problem.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Google
Atlanta, GA

Program Manager - Last Mile Design
03.2016 - 01.2017

Job overview

  • Spearheaded new deployment concept that allowed deployment of OLT’s in public right of way, substantially increasing time to market and ROI profitability on a nationwide scale
  • Increased time to market and reduced cost, civils and space requirements for traditional huts
  • Wrote program documentation which recorded all aspects of trialing new methodologies which allowed deterministic failures and successes
  • Drive cross functional partnerships in identifying strategic opportunities for expansion
  • I develop best practices and concepts throughout Google Fiber
  • Develop and iterate on current practices as well as breaking industry barriers and innovating on new methods of deployment
  • Define expansion method as well as time to market and cost analysis for deployment initiatives

Google
Kansas City, Kansas

Program Manager - Field Design Manager
03.2015 - 03.2016

Job overview

  • Design manager for new fiber build
  • Managed contracts and delivery of design across 4 vendors in market
  • Created new way of defining engineering and construction bill of materials
  • Labor to time analysis - allows construction project cost, time and total materials to be predicted in a much more accurate way. Increased estimation accuracy of project completion by over 200%.
  • Manage end-to-end solution of site survey and design house of Last Mile Team.
  • Oversee all designs that are produced by design engineers for KC market deployment. I manage and implement new QC models, processes, budgets and all aspects of a comprehensive design house for successful deployment for Google Fiber.
  • Wrote training documentation for all network provisioning which was used by entire network operations team across nation.

Norconsult Telematics
Riyadh, Saudi Arabia

Regional Program Manager
01.2014 - 01.2015

Job overview

  • Build organizational PMO from top to bottom.
  • Provide consultation services to incumbent, Saudi Telecom Company on my expertise in fiber deployment on country wide basis to improve upon best practices and to enhance performance in Key Accounts Division.
  • Managerial role, with direct reports under my supervision, including project managers, coordinators, controllers and engineers, delegated to promote best practices and to maintain high level of quality in processes set forth by Norconsult.
  • Successfully drove 10x increase to Key Accounts Division ROI over 5 years
  • Broke every previous record of account delivery by nearly 500% (467%)

AT&T
Jacksonville, Fl

Manager
01.2013 - 01.2014

Job overview

  • SPOC (Single Point of Contact) for OCAL Pro - Pole Loading.
  • SPOC for ASENW (Fiber to the business orders) for North Florida.
    Provide detailed design for distribution facilities (feeder and distribution) to meet service demands and conduct job cost performance activities
  • Monitor expenditures to ensure incurred costs are within authorized levels and responsible for coordination of construction budget and project management activities
  • Responsible for right-of-way functions including investigating and acquiring easement interests in real property as well as interface with customers and other internal groups to negotiate service intervals on delayed or potentially delayed orders
  • Participate with other groups to develop action plans to reduce operating expense through facility replacement, modernization, bulk recovery and records correction

Telics
Columbia, SC

Outside Plant Design Engineer
01.2010 - 01.2013

Job overview

  • Fiber placement design to cell sites (FTTCS) and to small and large businesses (ME2).
  • Copper design to residential subdivisions and small and large businesses including composite.
  • SCEG pole circuit corrections, pull calculations, sizing requirements and guying regulations.
  • State, county and city encroachment permits and permit design.
  • Acquired all field notes via measurements and safety inspection prior to CAD design.
  • Designed the replacement of defective material in concurrence with AT&T regulations

Education

University of South Carolina
Columbia, SC

Bachelor of Science from Physics, Astronomy
05.2009

Skills

  • Business Strategy
  • Driving business interests and goals
  • Stakeholder Relations
  • Sustainable Engineering
  • Technical Presentations
  • Program Framework
  • Cost Control
Availability
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Timeline

Senior Technical Program Manager

META
01.2020 - Current

Technical Program Manager

META
07.2017 - 01.2020

Operations Manager - Last Mile

Google
01.2017 - 07.2017

Program Manager - Last Mile Design

Google
03.2016 - 01.2017

Program Manager - Field Design Manager

Google
03.2015 - 03.2016

Regional Program Manager

Norconsult Telematics
01.2014 - 01.2015

Manager

AT&T
01.2013 - 01.2014

Outside Plant Design Engineer

Telics
01.2010 - 01.2013

University of South Carolina

Bachelor of Science from Physics, Astronomy

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Daniel HightowerSenior Technical Program Manager