Daniel Hoenke
Shelby Township,MI
Summary
Knowledgeable Network Maintenance/Engineering technician offering 19 years at Comcast of industry experience at Comcast under multiple different leadership styles. Seamlessly manages workload, meets deadlines and metric benchmarks. Strong understanding of HFC networks and the ability to motivate others to deliver products and services to our customers. I have built strong interdepartmental relationships with construction, design, tech-ops and headend in order to further my knowledge in all aspects of the business and serve our customers efficiently. I have trained and mentored other Network Technicians in the best practices and troubleshooting of HFC networks to help further their individual careers as well. In closing I bring the ability and desire to provide solutions opposed to problems when faced with new challenges in our rapidly evolving industry.
Overview
19
19
years of professional experience
Work History
Network Commtech 5 Advanced
Comcast
Sterling Heights, MI
04.2023 - Current
- I returned to the field in 2023, assimilated with a new team, and achieved back-to-back FPNA progressions in my first year.
- Led the team in points for picking up open on-calls, assisting with storms, and handling special projects/assignments.
- Outstanding merit review in 2023 and Achieves Expectations in 2024
- have finished all available trainings for Fiber Specialist in the My Career Journey program
Network Maintenance Supervisor
Comcast
Detroit, MI
03.2020 - Current
- Maintained clear and safe workspace areas to meet OSHA standards.
- responsible for both training and coaching network technicians new to the department as well as tenured employees
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Oversight of team in completing job tasks quickly and accurately with appropriate use of troubleshooting processes and tools.
- responsible for scheduling 80% manpower during the work week
- 24/7 365 days a year on-call responsibilities for communicating fiber restoration progress, customer escalations, cell-backhaul outages, CMTS outages, employee incidents and upper management emergencies
- assisting business partners with design, new construction and node re-powering
- working with construction department on permitting, coordinating with city officials and executing on improvements in downtown Detroit
- responsible for yearly reviews, payroll, coaching, hiring new talent and terminations
- responsible for corrective actions and following through on ensuring company policies are being adhered to
- responsible for maintaining ANSI fleet inspections and scheduling repairs of DOT vehicles
- SME on vCMTS launch and training technicians on new processes in troubleshooting the new platform
- Helped guide Detroit West from 12% Red Nodes to averaging less than 2% for the past 18 months
- received Outstanding merit reviews for both years as a Supervisor
Network Commtech 5
Comcast
Waterford, MI
10.2006 - Current
- 2006: 24/7 responsibility, lead tech for the Southfield office's corporate escalation team. Five technicians reported to me and I was responsible for all workflow, scheduling, after hours concerns and customer follow up.
- 2008: I assisted in the design and buildout of an on course HFC Network for the PGA championship at Oakland Hills golf course. Included fiber design/splicing, local on site insertion as well as implementing an on the fly HFC design for DS plant to provide video services to the on course TV's.
- 2010-2015: Maintained Oak Park, Bloomfield Hills, West Bloomfield and Birmingham's city fiber PEG channel feeds. I was responsible for coordinating with construction, headend and design as we completed on avg 1-2 node splits in house a week. (Replaced fiber tail, node muxing/splits, coax splicing and power supply reductions)
- 2016-2018: I was tasked with teaching fiber theory and splicing at Comcast University for multiple Network Commtech 5 classes. I put together presentations and quick reference guides to aid network techs in reading fiber documents, troubleshooting fiber issues/outages and how to properly splice and build out a fiber enclosure. I assisted Headend Engineering in rebuilding the forward broadcast in the one of our OTNs.
- 2019-2020: I was a link to leadersip candidate, was responsible for a large majority of the node split design in Royal Oak system as well as overseeing/correcting node split proposals completed by other techs in our area. I successfully completed the P.A.L. training program. I put together a quick reference training guide for network technicians that had questions regarding FTTX architecture and 4x4 node splits.
Education
High School Diploma -
Notre Dame High School
Harper Woods, MI06.2002
Some College (No Degree) -
Wayne State University
Detroit, MISkills
- Team management
- Relationship building
- Timely project completion
- Clear and concise communication
- Proficient with Microsoft Office
- Follows directions
- Handles pressure
- Able to take criticism
- Motivates others
- Resourceful
- Troubleshooting
- Organizational skills
- Training & development
- Multitasking
- Reliable & trustworthy
Timeline
Network Commtech 5 Advanced
Comcast
04.2023 - Current
Network Maintenance Supervisor
Comcast
03.2020 - Current
Network Commtech 5
Comcast
10.2006 - Current
High School Diploma -
Notre Dame High School
Some College (No Degree) -
Wayne State University
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