Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Preston Wilke

Tuscaloosa,AL

Summary

With a progressive career at Comcast, Xfinity, culminating as an Advanced CommTech 5, I've led in high-stakes environments, exemplifying quality craftsmanship and exceptional customer service. A fast learner and dedicated professional, I've significantly enhanced technician training and service efficiency, embodying reliability and efficiency while meeting key performance indicators.

Overview

8
8
years of professional experience

Work History

Advanced CommTech 5

Comcast, Xfinity
03.2023 - Current
  • Lead Technician
  • Installs/Repairs all Business & Residential Services
  • Q2Q
  • MDTA
  • BVE
  • Metro E/Fiber
  • Hospitality
  • On call rotation/standby
  • Escalations/Chronic Repair
  • Trains/Coaches Business and Residential Technicians
  • Fills in for supervisor when they are unavailable
  • Licensed In Home Security

CommTech 4 Business

Comcast, Xfinity
04.2019 - 03.2023

Installation, troubleshooting, and repair of business/commercial services.

CommTech 3

Comcast, Xfinity
05.2018 - 04.2019

CommTech 2

Comcast, Xfinity
04.2017 - 05.2018

CommTech 1

Comcast, Xfinity
09.2016 - 04.2017

Education

GED -

Tuscaloosa County High School
Tuscaloosa, AL

Skills

  • Fast Learner
  • Reliable
  • Quality Craftsmanship
  • Efficient Time Management
  • Excellent Customer Service
  • Self-motivated
  • Dedicated Professional
  • Fulfill Key Performance Indicators

References

  • Micheal Houston, Network Supervisor, 205-861-3772
  • Anton Milton, TechOps Supervisor, 205-861-3786
  • Scott Fomby, TechOps Manager, 205-331-6348

Timeline

Advanced CommTech 5

Comcast, Xfinity
03.2023 - Current

CommTech 4 Business

Comcast, Xfinity
04.2019 - 03.2023

CommTech 3

Comcast, Xfinity
05.2018 - 04.2019

CommTech 2

Comcast, Xfinity
04.2017 - 05.2018

CommTech 1

Comcast, Xfinity
09.2016 - 04.2017

GED -

Tuscaloosa County High School

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Preston Wilke