Daniel Holmstrom
Charlotte,NC
Summary
Accomplished Customs Brokerage Agent Lead with a proven track record at Expeditors International of WA, showcasing exceptional problem-solving abilities and a positive attitude. Expert in enhancing customer satisfaction and streamlining operations, evidenced by significantly improved team performance and efficiency. Skilled in organizational tasks and customer care, adept at fostering professional growth and achieving results.
Overview
16
16
years of professional experience
Work History
Customs Brokerage Agent Lead
Expeditors International of WA
Charlotte, NC
09.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Conducted regular performance reviews with team members to identify areas for development.
- Facilitated training sessions for new agents, elevating overall team performance.
Customs Brokerage Representative
Expeditors International Of Washington Inc
Charlotte, NC
09.2018 - 09.2023
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Played a key role in the resolution of complex customs issues, leveraging strong negotiation skills and industry expertise to achieve favorable outcomes for clients.
- Developed a keen eye for detail when reviewing documentation, preventing costly errors or omissions that could lead to delays or penalties.
- Actively participated in company training initiatives to continuously expand knowledge base and refine professional skills related to customs brokerage processes.
Maintenance Management Specialist
United States Marine Corps
Jacksonville, NC
05.2009 - 05.2013
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Created a safer work environment by conducting regular safety audits on machinery and facilities, addressing findings promptly to mitigate risks effectively.
- Enhanced safety standards with thorough inspections and compliance with regulations.
- Implemented continuous improvement initiatives, resulting in more efficient maintenance procedures.
- Ensured minimal production interruptions through proactive identification of potential issues and prompt corrective actions when required.
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
Education
Associate Of Applied Arts - Logistics And Supply Chain Management
Gaston College
Dallas, NCSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills
Timeline
Customs Brokerage Agent Lead
Expeditors International of WA
09.2023 - Current
Customs Brokerage Representative
Expeditors International Of Washington Inc
09.2018 - 09.2023
Maintenance Management Specialist
United States Marine Corps
05.2009 - 05.2013
Associate Of Applied Arts - Logistics And Supply Chain Management
Gaston College