Daniel Horne
Customer Service Supervisor
Norfolk,VA
Summary
Bringing 4 years of Customer Service experience in field and ready to take on challenging, growth-oriented role.
Skilled in building bridges and cementing interpersonal connections between companies and employees to better serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Highly-qualified Program Manager enthusiastic about taking on a new challenges. Strategic planner and clear communicator with an adaptable approach.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Program Manager
U.S. Navy Active Duty
Norfolk, VA
12.2016 - Current
- Developed detailed plans for distribution, maintenance, and accountability for over $2M in technical assets based on broad guidance and direction.
- Continuously provided primary customer support to over 5,000 customers with previously mentioned assets.
- Provided consultancy, program direction, and service to personnel serving as primary liaison and subject matter expert within technical field.
- Trained 40 personnel in direct, tactful, and efficient methods to interface with other entities and service others, ensuring customer satisfaction in accordance with policy.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Delivered training for staff development, change management and materials, process and technical controls.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Education
High School Diploma -
Curtis Senior High School
University Place, WA 09.2011 - 06.2015
Skills
Program leadership
Team leadership and direction
Cross functional Team Builder
Property & Material Management
Complaint resolution
Recordkeeping strengths
Accomplishments
- Command was awarded the Battle "E" in 2018 and 2019, showcasing the dedication to efficiency, productivity, and service. Ranking them #1 on the east coast.
- Greatly contributed to Unit Level Commendation through Asset & Material management, training of personnel, and ensuring and developing a safe, productive work environment.
- Supervised team of 20 staff members.
Certification
Top Secret Security Clearance
Awards
Navy/Marine Corps Achievement Medal
Fleet Letter of Commendation
Timeline
Top Secret Security Clearance
04-2021
Program Manager
U.S. Navy Active Duty
12.2016 - Current
Secret Security Clearance
12-2015
High School Diploma -
Curtis Senior High School
09.2011 - 06.2015