DANIEL HUNTER
Cincinnati,OH
Summary
Dynamic leader with a proven track record, adept in multi-tasking and team leadership. Excelled in implementing technology enhancements and training programs, significantly improving operational efficiency. Skilled in customer relations and fostering high-performance teams, demonstrating exceptional problem-solving abilities to getting the job done.
Overview
8
8
years of professional experience
Work History
Warehouse Manager
Just Candy
Fairfield, OH
08.2020 - Current
- Managed two different warehouses with growing and changing demands, including seasonal spikes, technology developments, and shifting customer goals.
- Oversaw different departments, such as inbound operations, outbound operations, customer service, and human resources.
- Managed a team of 30-100 people, handling recruiting, onboarding, training, payroll, daily goals and expectations, performance improvement plans, employee retention, and termination.
- Implemented new technology breakthroughs, including several chatbots, automated customer service features, and RF scanners to the warehouse.
- Utilized WMS software to track inventory levels, incoming POs, and outbound shipments.
- Balanced several projects at once, using our staff to achieve daily goals and ensure all projects are met on schedule.
Service and Engagement Team Lead, Customer Service Supervisor
Target Corporation
Cincinnati, Ohio
10.2017 - 08.2020
- Manage a team varying from 35-65 team members, guiding them through daily challenges and routines.
- Interviewed applicants, determining who would add the most to the team.
- Mentored new team members on registers, meeting customer needs, maximizing group performance, and maintaining high customer satisfaction.
- Coach and develop team members when performance does not meet expectations.
- Investigated customer concerns to resolve problems and maintain loyalty.
- Lead the team by example to promote problem-solving skills, compassion, and other traits that lead to a better work environment.
Lifeguard And Water Safety Instructor
Self Employed / Red Cross
Cincinnati
04.2017 - 06.2018
- Recruit own clients/students and work around conflicting schedules to schedule classes.
- Educate students in classes ranging from 2-12 on how to be a professional lifeguard.
- Train and certify students on proper rescue techniques, CPR, first aid, monitoring and surveillance, and recognizing dangerous activities.
- Help students find work as a lifeguard after training is complete.
Student Entrepreneur
StartUP UC
09.2017 - 05.2018
- Was invited to join StartUP UC's LAUNCH cohort after our team had received third place at the University's end-of-year start-up competition.
- Co-created an app called POP, a new social app designed to eliminate FOMO by presenting users with events in their vicinity, tailored to their interests.
- Learned from real entrepreneurs and investors, kind enough to sit in on our lessons and presentations, and provide feedback on areas of strength and opportunities we had.
- Learned key insights on how to develop a successful startup and other useful skills, including how to deliver a professional presentation and unbiased data collection techniques.
Education
Business Administration - Operations Management, Business Analytics
University of Cincinnati
Cincinnati, OH05-2021
Skills
- Written and verbal communication
- Problem solving
- Team leadership
- Multi-tasking
- Training and development
- Microsoft Word, Excel, and PowerPoint
Timeline
Warehouse Manager
Just Candy
08.2020 - Current
Service and Engagement Team Lead, Customer Service Supervisor
Target Corporation
10.2017 - 08.2020
Student Entrepreneur
StartUP UC
09.2017 - 05.2018
Lifeguard And Water Safety Instructor
Self Employed / Red Cross
04.2017 - 06.2018
Business Administration - Operations Management, Business Analytics
University of Cincinnati