Daniel Hyland

Follow up with employees to support proficiency within all process and procedures in the operation.

Support management in developing and maintaining a strong PSP culture.

Make presentations to update employees on daily operations activities, performance and on any company information.

Provide feedback to employees and keeps managers informed of individual progress, potential opportunities and successes.

Conducts root cause analysis for operational deficiencies.

Works with managers to execute the daily operational plan in the assigned areas.

Ensuring coverage for late and absent employees.

Acts as a resource for route re-structures and work group changes.

Assists in developing and maintaining vendors and ODA areas.

Develops or improves local SOP's for the operation.

Provide coaching and mentoring daily to all couriers and courier handlers.

Leads Management and Assists employees in completing required training (FLC) for the station.

Gives above and beyond discretionary effort.

Asks how he/she can help and delivers on support required.

Sets an example for others by behaving in ways that are consistent with the mission and values of FedEx.

Addresses issues and inappropriate behaviour in others directly at the source

Diffuses high-tension situations professionally.

Negotiates to settle differences and achieve agreement without damaging relationships.

Proactively meets service standards and turnaround times, following up as required

Makes objective, timely decisions based on available facts.

Recognizes the need for action and assumes responsibility without prompting

Delivers on commitments/objectives within deadlines.

Synthesizes large amounts of information into important points.

Defensive Driving instructor.

Dangerous Goods Specialist.

• Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.