Summary
Overview
Work History
Education
Skills
Timeline
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Aryana Cabudol

1329 Kaihee St Apt 3 Honolulu,HI

Summary

Dynamic and detail-oriented professional with extensive experience at FedEx Express, excelling in customer service and safety compliance. Proven problem-solver with a passion for training and coaching, enhancing team performance and operational efficiency. Skilled in managing logistics and ensuring timely deliveries, consistently achieving high customer satisfaction.

Overview

9
9
years of professional experience

Work History

Fedex Courier/Deck Captain/Safety Team Lead

Fedex Express
09.2022 - Current
  • Contributed to team success by actively holding workgroup meetings about improving operational procedures.
  • Assist with training and coaching new employees in multiple job functionalities, doing safety orientation with new hires.
  • Train new hires on road to teach them safe methods
  • Perform/Cover as an acting manager whenever needed, providing instruction and direction for others.
  • Making sure all first aid kits are all up to date and has all the right tools for audit purposes, such sending quarterly ERM's, work safety inspections, quarterly wash. Ensuring fire extinguishers and eye wash are up to date, and uploading it into EZ forms.
  • As a safety lead, I thoroughly check for compliance with safety procedures and identify unsafe practices. Also, hold safety meetings every month to promote safety culture. Ensuring adherence to established safety policies and procedures, addressing violations promptly.
  • Inputting employees into FAMIS, correcting and changes that needs to be done in dimensions, using 171/167 FAM daily.
  • Use EOPS for packages inquiry, RADAR incontrol to make sure all packages are accounted for and delivered to the customers in a timely manner.
  • Help out with BCSA monthly reports
  • Over see the FO packages and take charge in who delivers them.
  • Top deck captain, making sure all cans are accounted for, and ensure drivers are out of building at a decent time, and supervise package handlers
  • Submitting new daily reformer station plans to dispatch and to management to ensure all drivers are getting help they need.
  • Create daily route plans for the day if someone calls in sick
  • Create the new week schedule with OPS scheduler, and use schedule aid.
  • Assist with the workrite forms
  • Input injuries and accidents
  • Supervise bulk area

Fedex Swing Driver

Fedex Express
11.2021 - 09.2022
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Provide coverage for all couriers that take vacation or call in sick
  • Assist with multiple sort positions in the morning
  • Coaching new incoming swings to practice safe methods

Cargo Agent

Japan Airlines
05.2019 - 10.2021
  • Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Utilized computer systems to manage cargo shipments and accurately track goods.

Customer Service Representative

Pacific Air Cargo
09.2016 - 04.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree -

Moanalua High School
Honolulu, HI

High School Diploma -

James Campbell High School
'Ewa Beach, HI
05-2015

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Dedicated
  • Knowledge of FedEx field operations

Timeline

Fedex Courier/Deck Captain/Safety Team Lead

Fedex Express
09.2022 - Current

Fedex Swing Driver

Fedex Express
11.2021 - 09.2022

Cargo Agent

Japan Airlines
05.2019 - 10.2021

Customer Service Representative

Pacific Air Cargo
09.2016 - 04.2018

No Degree -

Moanalua High School

High School Diploma -

James Campbell High School

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