Bridget Ann Erickson
La Grange,Illinois
Summary
Dedicated courier with a passion for connecting with diverse individuals and utilizing expertise in busy delivery and pickup environments. Possessing extensive knowledge in the field, built a successful position as a courier spanning over 12 years.
Overview
21
21
years of professional experience
Work History
FedEx Express Courier
FedEx Express
04.2019 - 01.2025
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Built strong interpersonal connections by working professionally with dispatchers, executives, and team members.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified package information to check for accuracy and completeness.
- Followed safety procedures and regulations to protect packages and vehicles.
- Obtained signatures for delivery documents and packages.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Private Dog Trainer
Difficult Dogs Training
06.2004 - 01.2019
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Observed animals closely to understand individual needs and behaviors.
- Advised owners about planned animal purchases or adoptions and potential behavioral needs.
- Kept animals stimulated with variety of enrichment activities.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Used skills to assist with rescuing and rehabilitating different animals.
- Monitored animal health, attention and behavior during training sessions.
- Trained animals to respond to specific cues from both owners and handlers.
- Utilized positive reinforcement techniques to successfully train animals.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
FedEx Express Courier
FedEx Express
08.2006 - 08.2012
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Refined ability to communicate effectively from working closely with dispatch teams, senior management, and colleagues.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified package information to check for accuracy and completeness.
- Followed safety procedures and regulations to protect packages and vehicles.
- Obtained signatures for delivery documents and packages.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Cab Driver
Niles Flash Cab
07.2005 - 08.2006
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Operated party vehicles, buses and town cars.
- Followed road rules to protect passengers and prevent accidents.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
Education
Liberal Arts, Bachelor's - Communication
Columbia College
06.2004
Dog Aggression Issues and Obedience, Professional Dog Trainer -
Tom Rose School For Professional Dog Trainers
06.2004
Skills
- Package Delivery and Pick-up
- Excellent driving skills
- Attention to Detail
- Dispatch Collaboration
- Handheld scanning devices
- Working Independently
- Time Sensitive Deliveries
- Heavy Lifting
- Package handling
- Punctuality and reliability
- Loading and unloading
- Vehicle inspections
- Scanning device operation
- Clean Driving Record
- Route Planning
- Sorting
- Non CDL Class C license
- Delivering time-sensitive specimens
- Traffic safety
- Returns pickup
- Package pickup and delivery
- Delivery and pickup
- Local routes
- Business processes and procedures
- Valid Driver's license
- Relationship building and rapport
- Clean driving record
- Verbal and written communication
- Dispatch collaboration
- Attention to detail
- Map reading
- Licensed driver in Illinois
- Decision-making
- GPS navigation
- Hazmat protocols
- Smartphone usage
- Schedule adherence
- Efficient navigation
- Time sensitive deliveries
- Package delivery and Pick-up
- Vehicle maintenance
- Deadline adherence
- Delivery transport
- Defensive driving
- GPS systems
- Working independently
- Heavy lifting
- Time management
- Problem-solving
- Customer service
- Multitasking and organization
- Physical stamina
- Safety protocols
- Courier training
- Delivery management
- Written communication
Timeline
FedEx Express Courier
FedEx Express
04.2019 - 01.2025
FedEx Express Courier
FedEx Express
08.2006 - 08.2012
Cab Driver
Niles Flash Cab
07.2005 - 08.2006
Private Dog Trainer
Difficult Dogs Training
06.2004 - 01.2019
Liberal Arts, Bachelor's - Communication
Columbia College
Dog Aggression Issues and Obedience, Professional Dog Trainer -
Tom Rose School For Professional Dog Trainers
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