Zion Jones
Chesapeake,VA
Summary
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes.
Overview
6
6
years of professional experience
Work History
FedEx Courier
Precision Logistics
Chesapeake, VA
08.2022 - Current
- Delivered over 10,000 packages.
- 99.99% delivery completion for over a year.
- 5-star customer satisfaction report.
- Managed customer interactions for efficient delivery planning
- Communicated with customers to coordinate delivery times.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Delivered items to residential addresses within specified time frames.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Assessed size, weight, and special handling requirements of each package.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Reported any accidents or incidents involving self or others immediately following incident.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Coordinated parcel delivery using strong time management skills.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
Guest Service Representative
Target
Chesapeake, VA
11.2018 - 07.2022
- Directed team of guest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
- Built and maintained productive relationships with employees.
- Processed customer transactions accurately and efficiently.
- Assisted customers with product selection and answered questions about products, prices, availability, product uses, and credit terms.
- Resolved customer complaints in a timely manner.
- Maintained cleanliness of the checkout area by wiping down counters, vacuuming floors, cleaning up spills promptly, and restocking shelves.
- Provided excellent customer service by listening attentively to customer inquiries and requests.
- Demonstrated knowledge of store layout to help customers locate merchandise quickly.
- Operated POS systems efficiently to process payments from customers using cash or debit and credit cards.
Education
Business Administration
Norfolk State University
Norfolk, VA05-2025
Skills
- Processing samples
- Package pickup and delivery
- Working Independently
- Local routes
- Returns pickup
- Issue Escalation
- Dispatch
- Schedule Adherence
- Attention to Detail
- Coordinating efficient routes
- Handheld scanning devices
- Guest Relations
- Issue Resolution
- Customer Service
Affiliations
- Music production (5 years of experience)
- Developed SPSS at Norfolk State University
- Completion of a Cashflow Consulting program (Sales)
References
References available upon request.
Timeline
FedEx Courier
Precision Logistics
08.2022 - Current
Guest Service Representative
Target
11.2018 - 07.2022
Business Administration
Norfolk State University
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