Michelle Terrana

Drove a company issued van to various locations, 120 + miles / day.

Made specialty deliveries to various Boeing facilities as well as different FedEx office locations, and private customer locations.

• Learned and followed safety protocols for efficient delivery operations.
• Adapted to various routes, demonstrating flexibility in changing conditions.
• Coordinated with team members to maintain effective communication during deliveries.
• Utilized GPS technology to optimize travel routes and improve delivery times.
• Maintained vehicle cleanliness and performed basic maintenance checks regularly.
• Handled customer inquiries professionally, ensuring positive service experiences.
• Supported logistics by documenting delivery statuses accurately in tracking systems.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
• Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Operated vehicle safely in highly congested areas with no traffic violations.

This was a very physically demanding job. I was responsible for loading up to 210+ packages per shift in a manner that was most efficient with coordinating stops.

Managed daily delivery routes to ensure timely and accurate shipments.

• Operated various delivery vehicles, adhering to safety protocols and regulations.
• Coordinated with logistics teams to optimize delivery schedules and improve efficiency.
• Trained new couriers on operational procedures and customer service standards.
• Resolved customer inquiries and concerns effectively, maintaining high satisfaction levels.
• Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
• Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
• Provided training support to new staff on register operation and customer service protocols.
• Implemented improvements in checkout procedures that reduced wait times for customers.
• Worked with other associates to support cashiers and management needs.

Assisted Management with "End of Month" Auctions. Tracking, Taking inventory of enclosed space items. Helped put together Legal paperwork for Auctions

Assisted customers with product selection, ensuring exceptional service and satisfaction.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed inventory levels, contributing to efficient stock management and product availability.
• Trained new sales associates on company policies and customer engagement techniques.
• Developed product displays to enhance visual merchandising and attract customer interest.

• Assisted in training new staff on operational procedures and best practices.
• Implemented improvements to checkout procedures, reducing wait times for customers.
• Collaborated with team members to ensure smooth store operations during peak hours.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.