Product professional with proven expertise in driving product success through strategic planning and market analysis. Skilled in cross-functional team collaboration, adapting to changing needs, and achieving impactful results. Strong background in customer insights, product lifecycle management, and problem-solving. Known for reliability, adaptability, and results-focused mindset.
Overview
6
6
years of professional experience
Work History
Brand Genuis/Product Specialist
Open Road Mazda Of East Brunswick
East Brunswick
11.2023 - Current
Assisted with demonstrations for car products and services to showcase functionality.
Supported sales representatives during client meetings by providing expert knowledge on specific product line features or functionalities.
Boosted customer retention by providing exceptional product support and addressing user concerns.
Diagnosed and troubleshot hardware, software, and network issues.
Researched product's technical specifications and accurately communicated information.
Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
Boy Scouts Of America Leader
Scouts Of America
Jersey City, NJ
05.2019 - 09.2024
Assisted in trips such as camping and water rafting.
Planned and assisted the Scout Master in lesson planning.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday.
Bus Driver Assistant/Aide
Happy Lime Transportation LLC
Mount Olive Middle School, BudLake, NJ
09.2020 - 04.2023
Kept bus interiors clean and tidy to provide comfortable passenger environments.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Ensured safety, behavior management, effective communication, and joyful travel experience among children.
Warranted appropriate use and operation of adaptive equipment
Trained and Certified School Bus Aide for Interacting with Students with Special Needs (https://www.nj.gov/education/finance/transportation/training/dis/)
Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
On Road Supervisor
Amazing Bagels
East Brunswick, NJ
06.2021 - 01.2023
Strategically plans, directs and oversees daily workflow and deliverables (e.g., home, universities, and companies) across all functions in East Brunswick and surrounding areas.
Schedules new account installations and performs customer satisfaction reviews.
Supervises 3-5 route drivers. This includes hiring, training, developing and disciplining.
Regularly goes out with drivers to monitor driver’s customer service skills and job safety.