DANIEL JACKSON
Baldwin
Summary
Dedicated Child Protective Specialist committed to ensuring the safety and well-being of children through thorough investigations and proactive family support. Exceptional communication abilities combined with an organized, systematic approach to case management. Proven expertise in conducting home visits, interviews, and environmental assessments, complemented by a comprehensive background in social services. Adept at building client rapport and assessing needs to deliver tailored resources effectively, ready to leverage years of experience in a dynamic new role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Child Protective Specialist
Administration for Children's Services
12.2024 - Current
- Visited homes, inspected surroundings and interviewed family members.
- Responded to claims of abuse, neglect or safety concerns.
- Attended court proceedings, submitted documents and offered testimony.
- Developed plans to strengthen family units.
- Maintained case records and legal documentation.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Operations Manager
Elmont Tax Pros
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed a team of junior accountants, providing mentorship and professional development opportunities to foster growth.
- Reviewed complex federal and state income tax returns for accuracy, ensuring timely filing and compliance with applicable laws.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
Account Manager
LL Business Management
01.2022 - 06.2023
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Established QuickBooks accounting system to reflect accurate financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Finance Manager
JRM Financial Group
07.2013 - 12.2022
- Conducting in-depth reviews of clients' financial circumstances, current provision and future aims.
- Created and implemented all policies, work flow processes and work assignments.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Developed and implemented financial models to analyze complex information and assess health of organization.
- Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Provided actionable insights to stakeholders through in-depth analysis of historical trends and market factors.
- Served as a subject matter expert for all aspects of demand forecasting within the organization.
Case Manager/Data Analyst
Horne LLP
07.2020 - 11.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored program performance and outcomes for successful delivery of services.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Identified and resolved problems through root cause analysis and research.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Served customers with knowledgeable, friendly support at every stage of the Process.
- Planned, designed, and scheduled phases for large projects.
Education
Bachelor of Science - Criminal Justice
New York Institute of Technology
Old Westbury, NY2011
Skills
- Tax code knowledge
- Administrative
- Excellent Customer service
- Document filing
- Excellent Managerial Techniques
- Financial Analysis
- budgeting
- forecasting
- Safety evaluations
- Safety assessments
- Documentation skills
- Interviewing techniques
- Community networking
- Service plans
Certification
- Life, Accident and Health Agent license
- License Real Estate Agent
- Certificate in Tax Preparation
Timeline
Child Protective Specialist
Administration for Children's Services
12.2024 - Current
Operations Manager
Elmont Tax Pros
01.2022 - Current
Account Manager
LL Business Management
01.2022 - 06.2023
Case Manager/Data Analyst
Horne LLP
07.2020 - 11.2021
Finance Manager
JRM Financial Group
07.2013 - 12.2022
Bachelor of Science - Criminal Justice
New York Institute of Technology