Daniel Jarczyk
Olathe,KS
Summary
National Quality Assurance Consultant with a proven ability to elevate quality standards. Expertise in data analysis, auto physical damage appraisals, and communication resulted in enhanced service delivery processes. Mentored teams into leadership roles, driving operational excellence, and boosting customer satisfaction. Extensive leadership experience and comprehensive knowledge of the auto insurance industry.
Overview
22
22
years of professional experience
1
1
Certification
Work History
National Quality Assurance Consultant
Farmers Insurance Exchange
Olathe, KS
12.2015 - Current
- Conducted comprehensive audits of policy documentation and claims procedures to identify compliance gaps.
- Developed quality assurance processes for evaluating insurance products, enhancing overall effectiveness.
- Collaborated with cross-functional teams to strengthen quality standards and ensure regulatory compliance.
- Facilitated training sessions on best practices in quality assurance methodologies for team development.
- Reviewed customer feedback to refine service delivery protocols and improve satisfaction.
- Led root cause analysis sessions to identify failure points and implement corrective actions.
- Compiled audit findings and recommendations into thorough reports for executive leadership review.
- Performed consultative work across Personal, Commercial, Recreational, Transportation Network (TNC), Non Standard and Uber lines of business.
West Zone Regionalized Claims Supervisor
Farmers Insurance Exchange
Olathe, Kansas
06.2014 - 12.2015
- Supervised adjusters managing coverage, liability, and EIH claims.
- Mentored peer supervisor to enhance departmental performance.
- Developed Quality Assurance Process for liability adjusters handling EIH Claims.
- Assisted in creation of Quality Assurance Plan for liability department.
- Provided support and backstop for immediate manager's initiatives.
- Served as mentor for Roadmap to Development program.
- Cultivated team members into leadership roles, fostering professional growth.
CSCR Supervisor
Farmers Insurance Exchange
Olathe, Kansas
11.2013 - 06.2014
- Supervised adjusters in coverage, liability, and Auto Physical damage estimating claims.
- Oversaw daily operations to ensure compliance with company standards.
- Trained new staff on policies and procedures to enhance service delivery.
- Conducted performance evaluations, providing constructive feedback and guidance.
- Mentored team members through Roadmap to Development program.
- Developed team members into leadership roles for future growth.
- Backstopped for immediate manager as needed.
Claims Supervisor Bristol West
Farmers Insurance Exchange
Olathe, Kansas
11.2010 - 04.2013
- Supervised claims processing to ensure compliance with company policies.
- Implemented process improvements, enhancing claims efficiency and accuracy.
- Mentored team members, developing skills for leadership roles.
- Resolved escalated customer inquiries, demonstrating professionalism and empathy.
- Maintained knowledge of insurance regulations and industry standards.
- Backstopped immediate manager during critical project phases.
- Participated in various projects, including Supervisor BBI Training and Claim IQ.
- Contributed to department huddles, fostering team collaboration and communication.
Claims Leadership Development
Farmers Insurance Exchange
Olathe, Kansas
03.2010 - 11.2010
- Supported various supervisors across multiple business lines to enhance operational efficiency.
- Gained knowledge and skills necessary for effective supervisory roles.
- Collaborated with members of Leadership team to expand skill set and knowledge base.
Class Mentor Bristol West
Farmers Insurance Exchange
Olathe, Kansas
09.2009 - 03.2010
- Facilitated workshops to enhance mentorship skills and promote team collaboration.
- Developed training materials to support mentoring practices for diverse teams.
- Provided ongoing feedback and support to mentees throughout development journey.
- Collaborated with new hires individually to assist in their professional growth.
- Assisted on special projects within department to drive operational improvements.
- Backstopped various supervisors, ensuring continuity of operations during absences.
Office Claims Representative Bristol West
Farmers Insurance Exchange
Olathe, Kansas
08.2009 - 10.2009
- Assessed coverage and liability according to company standards.
- Conducted thorough research and investigation of claims for unbiased decision-making.
- Served as Team Coach, promoting collaboration and enhancing team performance.
- Processed insurance claims, ensuring accurate documentation for prompt resolution.
- Collaborated with clients to gather information and clarify claim details.
- Reviewed policy coverage to assess eligibility for claims submissions.
APD Field Claims Representative
Farmers Insurance Exchange
Olathe, Kansas
02.2007 - 08.2009
- Delivered exceptional customer service to vehicle owners during claims processing.
- Negotiated claim settlements to secure optimal outcomes for clients.
- Conducted in-person inspections to evaluate damages and compile evidence for claims.
- Utilized CCC Pathways and CRN daily to enhance operational efficiency.
- Maintained lowest cycle times in Kansas and Iowa.
- Represented company in face-to-face interactions, strengthening customer relationships.
- Communicated with clients to clarify claim processes and resolve inquiries effectively.
- Coordinated with customers and repair facilities for auto property damage assessments.
- Conducted in-person inspections to assess damages and gather evidence for claims.
Customer Service Claims Representative
Farmers Insurance Exchange
Olathe, Kansas
07.2006 - 02.2007
- Participated in pilot program integrating CSA and OCR positions.
- Managed inside claims from first notice of loss to liability investigation.
- Collaborated with management to develop effective solutions for program enhancement.
Coverage Office Claims Representative
Farmers Insurance Exchange
Olathe, Kansas
09.2004 - 07.2006
- Evaluated coverage and liability in accordance with company standards.
- Conducted thorough research and investigation of claims to ensure unbiased decision-making.
- Participated in mentorship program to train multiple employees effectively.
Customer Service Associate
Farmers Insurance Exchange
Olathe, Kansas
02.2004 - 10.2004
- Inputted property and casualty claims into CRN, ensuring accuracy and compliance.
- Utilized CRN, APPS, and Billing Systems to enhance operational efficiency.
- Facilitated communication with clients to address inquiries promptly.
- Assisted customers with policy inquiries and claims processing to ensure satisfaction.
- Educated clients on insurance products and coverage options to clarify benefits.
- Resolved customer complaints using strategic communication and problem-solving techniques.
Education
Bachelor of Science - Economics, Business
Kansas State University
Manhattan, KS12.2003
Skills
- Quality Assurance and Compliance
- Regulatory standards
- Data analysis and reporting
- Customer relationship management
- Cross-functional collaboration
- Process improvement strategies
- Effective communication skills
- Problem solving techniques
- Leadership development and mentoring
- Employee interviewing
Certification
I-CAR Platinum Level III
Timeline
National Quality Assurance Consultant
Farmers Insurance Exchange
12.2015 - Current
West Zone Regionalized Claims Supervisor
Farmers Insurance Exchange
06.2014 - 12.2015
CSCR Supervisor
Farmers Insurance Exchange
11.2013 - 06.2014
Claims Supervisor Bristol West
Farmers Insurance Exchange
11.2010 - 04.2013
Claims Leadership Development
Farmers Insurance Exchange
03.2010 - 11.2010
Class Mentor Bristol West
Farmers Insurance Exchange
09.2009 - 03.2010
Office Claims Representative Bristol West
Farmers Insurance Exchange
08.2009 - 10.2009
APD Field Claims Representative
Farmers Insurance Exchange
02.2007 - 08.2009
Customer Service Claims Representative
Farmers Insurance Exchange
07.2006 - 02.2007
Coverage Office Claims Representative
Farmers Insurance Exchange
09.2004 - 07.2006
Customer Service Associate
Farmers Insurance Exchange
02.2004 - 10.2004
Bachelor of Science - Economics, Business
Kansas State University