Daniel J. Dickinson
Buffalo,NY
Summary
Professional buyer representative with strong track record in customer retention and reactivation. Known for building and maintaining relationships, negotiating favorable terms, and ensuring timely delivery information and services. Highly collaborative, adaptable to changing needs, and consistently delivers results that drive organizational success.
Overview
8
8
years of professional experience
Work History
Sr. Buyer Representative
ACV Auctions
Buffalo, NY
10.2024 - Current
- Manage a diverse portfolio customers, products and services to ensure timely execution and customer retention
- Lead cross-functional teams in identifying process improvements, streamlining purchasing, and increasing overall productivity
- Act as primary contact for customer inquiries and resolves complex issues in a timely manner
- Meet and exceeded KPIs consistently
- Analyze customer buying data to optimize sales cycle
- Conduct market research to identify growth opportunities
- Work cross functionally with a variety of internal teams
Account Manager II
ACV Auctions
Buffalo, NY
05.2023 - 09.2024
- Managed a portfolio of 375 active accounts in the West coast region
- Key accomplishment: maintained the largest number of active accounts across sales team
- Managed all aspects of the pre-sales and post-sales process, including but not limited to expediting cross-department internal processes, organizing field services teams, contracts (titles), accounting, arbitration, and more
Inside Sales Representative
ACV Auctions
02.2022 - 05.2023
- Managed customer reactivation projects
- Key accomplishment: reactivated 60% of inactive accounts in one month
- Acted as primary contact for customer inquiries and issue resolution
- Key accomplishment: closed the largest price variance on deals consistently across sales teams
- Nurtured strong customer relationships by providing great customer service
- Used negotiation skills to close deals on unsold vehicles while consistently meeting and exceeding KPIs
- Provided vital coverage for senior sales managers with large-volume sellers
Vehicle Conditions Inspector
ACV Auctions
01.2020 - 02.2022
- Nurtured strong customer relationships across portfolio of accounts
- Collaborated with territory sales managers to foster product adoption and identify cross-selling opportunities
- Escalated customer issues to cross-functional teams and assisted with issue resolution
- Inspected vehicles at dealerships and created detailed reports for live auctions
Route Sales Representative
Aramark
11.2018 - 01.2020
- Met sales goals consistently to grow customer base, maintain high customer retention, and enhance profitability of route territory to generate $32,000+ in sales per month
- Managed 70-80 accounts per week by communicating directly with customers to address problems and generate sales
Education
Bachelor's - Business Administration & Management
St. Bonaventure University
01-2016
Skills
- Customer retention
- Sales and negotiation
- Relationship management
- Cross-Functional collaboration
- Salesforce CRM
- Conflict resolution
- CRM software proficiency
- Customer reactivation
- KPI Management
- Customer service
- Strategic planning
Timeline
Sr. Buyer Representative
ACV Auctions
10.2024 - Current
Account Manager II
ACV Auctions
05.2023 - 09.2024
Inside Sales Representative
ACV Auctions
02.2022 - 05.2023
Vehicle Conditions Inspector
ACV Auctions
01.2020 - 02.2022
Route Sales Representative
Aramark
11.2018 - 01.2020
Bachelor's - Business Administration & Management
St. Bonaventure University