Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Jean-Baptiste

Avon,MA

Summary

Attentive instructor with many years of teaching courses. Focused and enthusiastic, with a strong desire to build positive student rapport, and expertise in creating exemplary study guides. Effectively performs a wide range of student support duties, including counseling students with academic problems, and encouraging— a dynamic Senior Associate at Xfinity Mobile with a proven track record in enhancing customer satisfaction and leading teams.. Skilled in project management and equipped with expertise in Adobe Creative Suite, I excel in fostering collaboration and resolving complex issues, driving operational excellence and team performance.

Overview

15
15
years of professional experience

Work History

Senior Associate

Xfinity Mobile
Braintree, MA
08.2021 - Current
  • As a Senior Associate, I assist the manager in daily tasks.
  • Lead the new hires and the sales floor on a daily basis.
  • The backbone of customer rapport and customer satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated support to facilitate general office operations.
  • Resolved escalated customer complaints in a timely manner.
  • Participated in regular team meetings to discuss performance, strategies, and goals.

Key Holder

Advanced Auto Parts
Stoughton, MA
11.2020 - 08.2021
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Trained, managed and motivated employees to promote professional skill development.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted in general housekeeping to maintain store image.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Martial Arts Instructor

Boston Taekwondo Academy
Randolph, MA
07.2010 - 05.2021
  • Assessed participants' progress, corrected problems and advised on better methods.
  • Instilled discipline and respect in students, as well as proper dojang etiquette.
  • Delivered group lectures and hands-on demonstrations to instruct students.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Monitored student performance and offered feedback to support goal achievement.
  • Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.

Education

Bachelor of Arts - Communication Design

Bridgewater State University
Bridgewater, MA
05-2026

Skills

  • Video editing
  • Screenwriter
  • Graphic design
  • Visual communication
  • Adobe Creative Suite
  • Customer service
  • Team leadership
  • Project management
  • Equipment Repair
  • Technician
  • Creative problem solving
  • Finance
  • Time management
  • Training and mentoring
  • Team supervision
  • Inventory control
  • Data analytics
  • Financial statements expertise

Timeline

Senior Associate

Xfinity Mobile
08.2021 - Current

Key Holder

Advanced Auto Parts
11.2020 - 08.2021

Assistant Martial Arts Instructor

Boston Taekwondo Academy
07.2010 - 05.2021

Bachelor of Arts - Communication Design

Bridgewater State University

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Daniel Jean-Baptiste