DANIEL JOHNSON
Ruston,LA
Summary
Resourceful Graduate Research/Teaching Assistant passionate about advancing knowledge in Sports and Performance Psychology through high-quality research. Self-motivated professional with excellent communication, planning and problem solving abilities.
Overview
5
5
years of professional experience
Work History
Service Writer
Courtesy Automotive Service
05.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Graduate Teaching/Research Assistant
Louisiana Tech University
09.2022 - Current
- Checked assignments, proctored tests and provided grades according to university standards.
- Mentored students through office hours and one-on-one communication.
- Documented attendance and completed assignments to maintain full class and student records.
- Created and maintained course websites and materials to provide students with easy access to course materials and resources.
Parts Associate
Courtesy Automotive Service
06.2021 - 08.2022
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers
- Coordinated and executed daily parts deliveries to local businesses.
Mental Health Specialist
Louisiana Methodist Children's Home
12.2020 - 05.2021
- Maintained comprehensive and secure patient histories outlining conditions, interventions and progress notes
- Helped clients develop insight into relationships and feelings by encouraging expression and discussion.
- Documented client progress in confidential files.
- Communicated with clients to develop social and psychiatric observations.
Service Associate
Courtesy Automotive Service
05.2020 - 12.2020
- Contributed to service ticket writing and tagging of customer vehicles
- Supported parts department with deliveries and pickups as needed.
Cashier/Certified Forklift Driver
Louisiana Poultry Supply
10.2019 - 02.2020
- Assisted with purchases and locating items in the store
- Transported, loaded, unloaded and stacked materials
- Moved goods between warehouse locations according to shipment and storage needs.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
HVAC Assistant
Midsouth Heating And Air
05.2018 - 08.2019
- Helped install heating, air conditioning and ventilation equipment and tested for proper operation
- Completed preventative maintenance on heating and air conditioning systems to extend life of the equipment.
Education
Master of Science - Sports And Exercise Psychology
Louisiana Tech University
Ruston, LA02.2024
Bachelor of Science - Psychology
Louisiana Tech University
Ruston, LA02.2022
High School Diploma -
El Dorado High School
El Dorado, AR05.2018
Skills
- Class Preparation
- Documentation Skills
- Research Support
- Diverse Student Populations
- Activity Organization
- Positive Reinforcement Strategies
- Customer Service
- Communicating with Clients
References
Dr. Alison Reichter
- Graduate Teaching Assistant Coordinator at Louisiana Tech University
- reichter@latech.edu
Wesley Gregory
- Service Manager at Courtesy Automotive Team and Mascot coordinator at Louisiana Tech University
- wesleyg@latech.edu
Dr. David J. Szymanski
- Graduate School advisor, Department Chair of Kinesiology at Louisiana Tech University
- dszyman@latech.edu
Timeline
Service Writer
Courtesy Automotive Service
05.2023 - Current
Graduate Teaching/Research Assistant
Louisiana Tech University
09.2022 - Current
Parts Associate
Courtesy Automotive Service
06.2021 - 08.2022
Mental Health Specialist
Louisiana Methodist Children's Home
12.2020 - 05.2021
Service Associate
Courtesy Automotive Service
05.2020 - 12.2020
Cashier/Certified Forklift Driver
Louisiana Poultry Supply
10.2019 - 02.2020
HVAC Assistant
Midsouth Heating And Air
05.2018 - 08.2019
Master of Science - Sports And Exercise Psychology
Louisiana Tech University
Bachelor of Science - Psychology
Louisiana Tech University
High School Diploma -
El Dorado High School