Daniel Johnson
Medina,OH
Overview
13
13
years of professional experience
Work History
Tour Guide
Great Lakes Shore Excursions
05.2023 - Current
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.e
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
Postmaster
United States Postal Service, USPS
02.2012 - 04.2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Experienced with leading tours and engaging with diverse groups. Utilizes deep knowledge of historical sites and cultural attractions to create memorable experiences. Track record of strong communication skills and exceptional customer service.
Knowledgeable Tour Guide with solid foundation in guiding diverse groups through various attractions and sites. Proven ability to create engaging and informative experiences, coupled with deep understanding of local history and culture. Demonstrated excellence in communication and customer service.
Tourism professional with background in providing enriching experiences to visitors. Expertise in delivering insightful tours and fostering welcoming atmosphere. Strong focus on teamwork and achieving exceptional visitor satisfaction, adaptable to changing schedules and group dynamics. Skills include effective communication, in-depth historical knowledge, and customer engagement.
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Cleveland with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.
Skills
Public speaking
Presentation skills
Local history
Exceptional communication
Safety consciousness
Crisis management
Historical research
Arts and culture
Tourism development
Effective storytelling
Script creation
Locale research
Local history expertise
Humor
Timeline
Tour Guide
Great Lakes Shore Excursions
05.2023 - Current
Postmaster
United States Postal Service, USPS
02.2012 - 04.2022
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