Daniel Jones
Des Moines
Summary
Data Center Technician with strong expertise in technical troubleshooting and customer support. Proven track record of resolving complex issues, enhancing user satisfaction, and creating comprehensive documentation to empower users.
Overview
1
1
Certification
21
21
years of professional experience
Work History
DATA CENTER TECHNICIAN
Emerson Inc
Marshalltown
09.2010 - Current
- Executed various techniques, including installing and Troubleshooting to maintain servers and systems, keeping networks fully operational during peak periods.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Devised solutions to operations issues related to Servers and other hardware, working closely via phone, email, live chat and web teleconference.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Configured hardware, devices and software to set up servers for various teams.
- Helped streamline repair processes and update procedures for support action consistency.
COMPUTER OPERATOR
Emerson Inc
Marshalltown
10.2005 - 09.2010
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Generated reports covering details about data, system operation and error monitoring.
- Operated within various database environments, including SQL and DB2 while applying widely-accepted best practices for each.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Entered exact commands at computer terminals to activate specific sequences in support of mainframe operations.
- Trained peripheral equipment operators and junior mentees in correct operation of system terminals.
- Helped programmers and systems analyst test, debug and improve new programs.
- Coordinated with IT teams to resolve advanced computer software and hardware problems.
Education
High School Diploma -
East Butler High
Brainard, NE05-1987
Skills
- Technical issues analysis
- Staff education and training
- Customer Service
- MS Office
- Analytical skills
- Maintenance & Repair
- Equipment setup
- Networking issues
- Technical troubleshooting
- Troubleshooting
Certification
Certified Dell Technician, Emerson Inc, Current
Timeline
DATA CENTER TECHNICIAN
Emerson Inc
09.2010 - Current
COMPUTER OPERATOR
Emerson Inc
10.2005 - 09.2010
High School Diploma -
East Butler High