Daniel Kassa
IT Field Technician
Denver,CO
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Field Technician
CompuCom
09.2021 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Technician
Sunrise Limo LLC
05.2020 - 09.2021
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
Front Office Assistant
Community College
04.2019 - 03.2020
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Developed and implemented strategies to streamline office operations.
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Applied Science - Information Technology
Community College of Aurora
Denver, CO05.2021
IT Tech Support - Computer Installation And Repair Technology
Higher 12 Tech And Vocational School
Ethiopia04.2011
Skills
- Equipment Maintenance
- Diagnosis and Troubleshooting
- Component Replacements
- Software and Hardware Assistance
- Customer Support
- IT Systems Support
- Help Desk Support
- Network Technology
Custom
Extra Curricular: AFFILIATIONS & HONORS
Oct. 2018 - Present: Phi Theta Kappa
Alpha Pi Pi
2017 - Present: Brother to Brother
(B2B), a scholar's enrichment program
* Assist students to improve their
college experience with better study
habits, stress management
strategies, and provide career advice.
Languages
- English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
IT Field Technician
CompuCom
09.2021 - Current
IT Technician
Sunrise Limo LLC
05.2020 - 09.2021
Front Office Assistant
Community College
04.2019 - 03.2020
Associate of Applied Science - Information Technology
Community College of Aurora
IT Tech Support - Computer Installation And Repair Technology
Higher 12 Tech And Vocational School
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