Dedicated human services professional specializing in supervision, case management, and youth advocacy. Expertise in coordinating care, managing client needs, and responding to crises while ensuring accurate documentation. Proven ability to collaborate with families and multidisciplinary teams to foster a safe, supportive environment.
Overview
5
5
years of professional experience
Work History
Supervisor
McAuley Nazareth Home for Boys
Leicester, USA
10.2019 - 01.2021
Provided day-to-day supervision and support for youth while promoting safety, structure, accountability, and a supportive residential environment.
Communicated youth needs to team members and provided additional shift coverage to help maintain safe staffing and consistent program operations.
Coordinated appointments, programming, recreational activities, sports events, transportation, and family visitation logistics to ensure smooth daily operations.
Advocated for youth needs, reinforcing self-care, hygiene, independent-living skills, and healthy routines to promote overall well-being.
Reviewed intake and placement options to facilitate appropriate residential services and ensure continuity of care.
Behavioral Therapist
Autism Behavioral Center
Northborough, USA
10.2019 - 05.2020
Delivered behavioral support and supervision, ensuring client safety and a structured therapeutic environment for effective treatment.
Tailored daily interventions within treatment plans to align with client needs and responses, enhancing therapeutic outcomes.
Provided direct behavioral support and supervision while maintaining client safety and a structured therapeutic environment.
Modified daily interventions within treatment plans to align with client needs and responses.
Collaborated with families and treatment-team members to share observations, obtain feedback, and support.
Direct Service Worker
Advocates Inc.
Marlborough, USA
04.2019 - 12.2019
Maintained client safety, well-being, and dignity while supporting a clean, stable, home-like environment.
Monitored behavioral, psychiatric, and health-related changes, escalating significant concerns to on-call or appropriate staff to ensure timely interventions.
Completed timely documentation of client progress, mental status, significant events, and changes in condition.
Provided crisis intervention and assisted clients in accessing emergency services.
Supported activities of daily living and coordinated transportation to medical appointments while promptly responding to client needs throughout assigned shifts.
Case Manager
Justice Resource Institute
Northborough, USA
04.2018 - 06.2019
Assisted clients with activities of daily living, enhancing hygiene, dressing, meal preparation, transportation, and community participation.
Monitored client safety and engagement, identifying needs for follow-up by care team to ensure comprehensive support.
Participated in Individual Service Plan (ISP) meetings and helped coordinate progress toward individualized goals.
Supported clients with activities of daily living, including hygiene, dressing, meals, transportation, and community participation.
Facilitated community activities while helping clients establish monthly and annual goals, promoting socialization, recreation, life skills, and independence.
Sales Assistant
Wagner BMW of Shrewsbury
Shrewsbury, USA
12.2015 - 10.2016
Supported vehicle registration, preparation, and delivery processes to ensure organized customer experience.
Provided customer transportation and responsive assistance to meet day-to-day service needs.
Supported vehicle registration, preparation, and delivery processes while helping maintain an organized customer experience.
Provided customer transportation and responsive assistance with day-to-day service needs.
Maintained professional communication with customers and colleagues to enhance operational and administrative support.