Daniel Kelley

• Assisted customers by finding items quickly to boost store satisfaction rates.
• Retrieved items for customers and verified prices.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Pleasantly greeted customers and provided prompt and courteous service.
• Communicated with customers and staff politely and professionally to uphold store standards.
• Collected shopping carts from parking lot and returned to stand to keep lot organized.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Stocked shelves and organized merchandise displays for easy retrieval.
• Addressed customer complaints and concerns, providing mutually beneficial solutions.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Worked with floor team and managers to meet wide range of customer needs.
• Split schedule between Grocery and Deli departments as directed by management.
• Perform all duties of backroom associate relevant to deli.

• Worked with department manager to separate KeHe shipments onto rolling 6-wheeled “u-boats” to deliver to various departments.
• Restocked cases with new merchandise and removed expired items for proper disposal.
• Answered questions from customers and discussed new products placed in dairy cases.
• Adhered to food safety regulations and guidelines.
• Inspected equipment and notified appropriate department or store manager of items needing repair.
• Identified unsafe conditions and notified store management for correction.
• Satisfied customer orders for fresh products.
• Developed strong rapport with customers and created positive impression of business.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Monitored customers for signs of security concerns and escalated issues to management.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Recommended complementary purchases to customers, increasing revenue.
• Ensured top selling items are available for purchase
• answered phone calls, transferred the call to the correct department for assistance unless dairy related questions or taking down information for customer special orders
• know use to use a cardboard bailer
• ensure proper collection of pallet wrap and plastic product packaging for recycle and swept debris from walk-in before leaving.
• other duties as assigned by management

• Able to locate, print and read KeHe shipping invoices correctly
• Worked as a team with other departments to separate KeHe shipments onto rolling 6-wheeled “u-boats” to deliver to various departments.
• Individually verified all contents of deli KeHe shipments against invoices to minimize loss and catch any mistakes on shipments. Includes independent verification of items expiration date, destination, accuracy against individual KeHe picklist tag and condition of item.
• Further separates deli shipment for retail stocking or food service refrigeration backroom.
• Organizes Deli backroom refrigeration and freezer following set layout while labeling items with item name, received date and expiration date for easy retrieval and increased adherence to FIFO standards by all team members.
• Stocks retail on sales floor with a customer and results driven mindset while still adhering to FIFO stocking methods.
• Proactively engaged customers to offer assistance and recommendations.
• Goes above and beyond to exceed customer expectations.
• Pulls damaged or expired product while stocking in accordance to department schematics/planogram to ensure an easy and positive shopping experience.
• Assists inside the deli as instructed by department management.
• Cross-trained on all tasks within the department including:

Made to order sandwiches

Sliced to order Boar's head meat and cheese orders. Slice, package, price and stock preset meat and cheeses

Prepare, cook and package rotisserie chickens while meeting or exceeding health standards.

Correct usage of divided food service sink for washing, rinsing and sanitation.

Create ready to eat and microwavable meals for sales floor following recipes and proper packaging methods

Usage of various Sprouts handheld ZEBRA mobile computer scanners, mobile printers and bluetooth temperature probes for processes including price markdowns, temperature recording, inventory management and price lookup.

Proper usage, cleaning and sharpening of BIZERBA food service slicers.

Know how to operate Hobart HT series weight scales with label printer.

Know how to operate BIZERBA weight scales with label printer

Assist customers at deli ready to eat service case and answer questions.

• Responsible for intensive cleaning projects as directed by management including pressure washing drains inside deli, deep cleaning floors, de-icing backroom freezer, and pressure washing around ovens and within oven hoods.
• Responsible for minor repairs, handyman projects and fixes throughout the store as directed by store management
• Assists deli management during monthly inventories.
• Know how to correctly operate a cardboard bailer.
• Adhered to safety regulations and practiced safe work habits.
• Utilized pallet jacks and 6 wheeled "U-boats" to safely transport materials and merchandise through warehouse.
• Developed and maintained successful working relationships with colleagues.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Responsible for breaking down and stocking daily shipments according to store planograms. Palletized backstock for easy retrieval when floor stock was low to ensure seamless shopping experience for customers.
• Ensured customers had unobstructed access to products on sales floor by frequently removing empty display boxes and facing product.
• Cross-trained on Tenant ride on floor cleaning machine to effectively clean large messes quickly minimizing delays to customers shopping.
• Maintained a clean department to improve appearance and improve shopping experiences.
• Performed Planogram resets of product and steel shelving as directed by management with help from co-workers if required.
• Created innovative solutions to reoccurring problems which directly increased customer satisfaction and shopping experience
• Assisted in other departments as required by management.
• Followed all FIFO policies and procedures while simultaneously pulling expired or damaged product from sale.
• Properly scanned out of system and disposed of expired or damaged products in a timely manner.had certification demonstrating proper and safe use of manual and electric pallet jacks.
• ·Operated cardboard bailer

• Conducted in-store food and product presentations by serving, demonstrating, and promoting sales of products in a fun, friendly, and engaging manner.
• Created a positive member experience through professionalism and proactive engagement.
• Fostered and maintained a positive relationship with store personnel and management.
• Maintained high health and safety standards through frequent sanitization, food temperature checks, proper food storage, and correct cart setup.
• Conducted alcoholic tasting events while adhering to proper Crossmark event procedures and all alcohol-related regulations, including ID checks and enforcing the 1oz alcohol consumption limit.