Moses Njuguna
Lowell,MA
Summary
Dynamic Certified Shift Manager with strong background in inventory management, team leadership, and customer satisfaction. Established ability to train personnel and implement efficient processes, fostering operational success.
Overview
5
5
years of professional experience
Work History
Grocery Clerk
Market Basket
Lowell, Massachusetts
04.2022 - 01.2026
- Stocked shelves with fresh produce, ensuring quality and availability for customers.
- Assisted customers in locating products, providing exceptional service and support.
- Maintained cleanliness of store and work areas, adhering to safety standards.
- Collaborated with team members to streamline inventory organization and maintain optimal stock levels.
- Trained new employees on store policies, procedures, and customer service techniques.
- Monitored product expiration dates, removing outdated items from shelves promptly.
- Set up promotional displays, improving product visibility and attracting customer interest.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Cleaned shelves and restocked with new inventory when product stock ran low.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Followed instructions to properly arrange merchandise items.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Identified spills and promptly cleaned to ensure customer safety.
- Provided assistance with loading groceries into customer vehicles upon request.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Partnered with management team to create promotional strategies that effectively boosted sales.
Certified Shift Manager
Mcdonalds
Dracut, Massachusetts
08.2020 - 01.2026
- Supervised daily operations and maintained quality service standards.
- Trained and mentored new team members on procedures and customer service.
- Managed inventory levels to ensure stock availability and support seamless operations.
- Coordinated staff schedules to maximize coverage during peak hours, ensuring optimal service.
- Enforced health and safety regulations in compliance with company policies.
- Assisted in resolving customer complaints to enhance satisfaction levels.
- Implemented operational changes to streamline processes and increase efficiency.
- Established effective communication channels between management and staff members.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Cross-trained in every store role to maximize operational knowledge.
- Assessed reports and adjusted workflows to realign with targets.
- Promoted products, increasing customer base, and market share.
- Managed cash positions and made bank deposits.
- Developed and implemented strategies that increased sales and enhanced store efficiency.
- Managed inventory and ordered new products to maintain stock levels.
- Monitored employee attendance, timekeeping, and breaks throughout the shift.
- Inspected merchandise prior to stocking shelves or displaying items in accordance with company standards.
- Developed strategies to increase operational efficiency and reduce costs.
- Supervised and trained staff on customer service protocols, cash handling policies, and safety procedures.
- Performed daily inspections of equipment ensuring proper functioning at all times.
- Delegated tasks to team members to ensure optimal workflow during each shift.
- Processed payments with accuracy according to established guidelines.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06-2022
Some College (No Degree) - Biology
Rivier University
Nashua, NHSome College (No Degree) - Nursing
Middlesex Community College
Lowell, MASkills
- Inventory management
- Customer assistance
- Product merchandising
- Safety compliance
- Stock replenishment
- Cash handling
- Music arrangement
- Sound editing
- Staff coordination
- Rehearsal management
- Time management
- Conflict resolution
- Effective communication
- Team building
- Studio recordings
- Arranging music
- Collaborative leadership
- Music arranging
- Sound engineering
- Mixing skills
- Studio recording experience
- Ministry experience
- Music programming
- Team leadership
- Problem solving
- Attention to detail
- Teaching and instruction
- Mentoring and coaching
- Interpersonal relationships
- First aid and CPR
- Budgeting and finance
- Youth enrichment
- Biblical studies
- Small group facilitation
- Emotional support
- Youth development
- Enforcing rules
- Preaching and teaching
- Preaching
- Student mentoring
- Service leadership
- Parent engagement
- Academic support
- Discipleship programs
- Community service
- Leading worship
- Stress management
- Strong role model
- Work prioritization
- Program planning
- Crisis management
- Spiritual guidance
- Strong work ethic
- Teamwork and collaboration
- Critical thinking
- Shepherding
- Community outreach
- Relationship building
- Youth activity planning
- Sermons preparation
- Effective organization
- Active listening
- Sermon preparation
- Adaptability
- Research
- Computer skills
- Problem resolution
- Flexibility
- Networking
- Calm under pressure
- PPE use
- Self-Directed
- Microsoft Word
- Cultural awareness
- Operational efficiency
- Customer support
- Goal oriented
- Public speaking
- Task delegation
Timeline
Grocery Clerk
Market Basket
04.2022 - 01.2026
Certified Shift Manager
Mcdonalds
08.2020 - 01.2026
High School Diploma -
Greater Lowell Technical High School
Some College (No Degree) - Biology
Rivier University
Some College (No Degree) - Nursing
Middlesex Community College