Daniel Kelly
Los Angeles,CA
Summary
Reliable and upbeat Mobile Expert successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
12.2022 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Operations Associate (Part-Time)
Kohl's
05.2021 - 11.2022
- Excelled in assisting customers with locating desired products and cross-trained to provide necessary backup to cashiers when necessary to ultimately work as a team member
- Frequently expressed appreciation to customers for shopping and invited them to return soon
- Provided a positive customer experience as well as resolutions to any complaints
- Followed proper closing procedures by shutting down registers, placing items back in their respective areas, and returning equipment to the office.
Product Flow Specialist (Seasonal)
Best Buy
10.2020 - 12.2020
- Assisted fellow associates in opening up the store by improving the overall floor appeal, placing inventory on shelves, and properly setting up displays
- Greeted customers upon their entrance, clarified any problems, and thanked them for their business
- Properly packaged items for shipment from the facilities
- Promoted a safe and healthy environment by following all the CDC guidelines for COVID-19.
Package Handler (Part-Time)
FedEx Ground
06.2018 - 08.2018
- Loaded, unloaded, sorted, and processed cargo whilst adhering to all requirements and regulations especially with HAZMATS
- Consistently processed 100-150 packages per minute to finish each job quickly and efficiently
- Maintained a clean and safe environment in compliance with the safety standards
- Reported all issues, questions, and equipment malfunctions to the team leader and management.
Education
Business Management BBA - Business Administration
Boise State University
Skills
- Proficient in Microsoft Word, PowerPoint, and Excel
- Apple iOS/Android
- Sales
- Problem Solving
- Decision-Making
- Attention to Detail
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Basic life support skills (CPR, O2, BVM)
Hobbies and Interests
- Sketching
- Financial Literacy & Investments
- Exercising
- Social Activities
- Reading
- Technology
Volunteer Experience
- Volunteers of America Soup Kitchen, Los Angeles, CA, Kitchen Assistant, 11/2014, 12/2015: Arranged the facilities correctly in order to serve over 50 people by setting up tables, chairs, and silverware., Cooked and served numerous meals for the homeless as a team., Cleaned the kitchen as well as the premises once the event came to a close.
- Angel Tree, South Gate, CA, Project Coordinator, 12/2005, 12/2020: Purchased certain gifts during the holiday season for children at the request of their incarcerated guardian., Wrapped and packaged items plus provided bags filled with food, tracks, and handouts to assist families in need., Delivered the packages to recipients with a handwritten note from the family's loved one.
Certification
Nationally Registered Emergency Medical Technician
Timeline
Mobile Expert
T-Mobile
12.2022 - Current
Operations Associate (Part-Time)
Kohl's
05.2021 - 11.2022
Product Flow Specialist (Seasonal)
Best Buy
10.2020 - 12.2020
Package Handler (Part-Time)
FedEx Ground
06.2018 - 08.2018
Business Management BBA - Business Administration
Boise State University
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