Daniel Knorr
Dumfries,VA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 6 years of management performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Manager
Crumbl Cookies
07.2024 - Current
- Overseeing three stores concurrently, enabling them to meet all sales and labor goals.
- Developed and implemented strategies to improve customer service and increase sales.
- Resolved conflicts promptly to promote positive environment for customers and staff.
- Conducted training sessions to educate employees on best practices and procedures to increase production and improve quality.
Shift Supervisor
Starbucks
11.2021 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures.
- Helped store management meet standards of service and quality in daily operations.
Assistant General Manager
Hot Topic
07.2020 - 11.2021
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
Assistant General Manager
GameStop
11.2018 - 07.2020
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Pet Smart
02.2018 - 11.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06-2017
Skills
- Relationship building and management
- Staff training
- Performance management
- Employee scheduling
- Customer relationship management
- Recruitment and hiring
- Operations management
- Staff development
- Process improvement
- Business development
Certification
- Food Safety Manager Certified
Timeline
Area Manager
Crumbl Cookies
07.2024 - Current
Shift Supervisor
Starbucks
11.2021 - 07.2024
Assistant General Manager
Hot Topic
07.2020 - 11.2021
Assistant General Manager
GameStop
11.2018 - 07.2020
Sales Associate
Pet Smart
02.2018 - 11.2018
High School Diploma -
Woodbridge Senior High School
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