Daniel Koveleski
Danbury,CT
Summary
Proven leader with extensive experience in staff management and workplace safety, notably at Starbucks. Excelled in enhancing customer experiences and streamlining operations, contributing to significant improvements in efficiency and satisfaction. Skilled in both team collaboration and innovative problem-solving, demonstrating a commitment to excellence and continuous improvement. Reliable Shift Leader with two years of experience in the role. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2022 - Current
- Managed communication between associates and management, addressing key issues and needs.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Participated in continuous improvement efforts, identifying areas for potential enhancements within night shift operations based on data analysis and observation.
Assistant Store Manager
City Center Cafe
08.2021 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Interacted well with customers to build connections and nurture relationships.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Coffee Roaster
Redding Roasters Coffee
08.2021 - 12.2021
- Assisted in the development of new blends, contributing to product innovation and expanding company offerings.
- Enhanced coffee flavor profiles by implementing precise roasting techniques and adjusting roast levels.
- Performed troubleshooting, preventive maintenance and sanitation procedures.
- Communicated to manufacturing partners and monitored machine performance issues to minimize downtime.
Barista
Barristers’ Coffee Co
07.2018 - 04.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Music
Western Connecticut State University
Danbury, CT05.2020
Skills
- Workplace Safety
- Staff Management
- Clean plays
- Customer-Oriented
Timeline
Shift Supervisor
Starbucks
08.2022 - Current
Assistant Store Manager
City Center Cafe
08.2021 - 01.2022
Coffee Roaster
Redding Roasters Coffee
08.2021 - 12.2021
Barista
Barristers’ Coffee Co
07.2018 - 04.2019
Bachelor of Arts - Music
Western Connecticut State University