Daniel Kowalyk

• Conducted regular performance reviews for employees to identify areas of improvement.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Coordinated with other departments to ensure smooth flow of operations.
• Managed multiple accounts simultaneously while meeting deadlines.
• Handling of Roadside account ( NSD and Experigo) by holding quarterly meetings and processing payments of claims 3 times a month
• Reviewed invoices for accuracy and completeness prior to payment processing.
• Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
• Prepared monthly and year-end closing statements, financial documents and invoices.
• Applied mathematical skills to calculate totals, check figures, and correct problems with digital files.
• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Provided feedback on employee performance based on observed results during training sessions.

• Handled all electronic and manual payments and adjustments, ensuring that data was payments posted.
• Mentored new hires and assisted operation analysts in the payment process
• Engaged in conversation with dealers to understand needs, resolve issues and answer product questions.
• Managed other queues that are necessary to daily operations.

· Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

· Documented conversations with customers to track requests, problems and solutions.

· Consulted with customers to determine best methods to resolve service and billing issues.

· Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

· Reviewed account and service histories to identify trends and issues.

• Assisted customers with vehicle maintenance and repair needs.
• Inspected vehicles for potential problems during the service process.
• Processed payments for services rendered.
• Ordered parts and materials as needed.
• Facilitated communications between technicians and other staff members.

• Created merchandising plans based on customer buying habits and trends in the industry.
• Developed promotional strategies to increase sales of featured products.
• Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
• Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
• Provided training and support for new staff members in regards to merchandising operations.