DANIEL LAM
Corona
Summary
Self motivated and experienced supervisor in hospitality with demonstrated strengths in customer service, team management, and problem solving. Determined to gain experience to expand personal and professional skills.
Overview
5
5
years of professional experience
Work History
Accounting Assistant
Sheraton Brooklyn New York, LLC
04.2025 - Current
- Supported the hotel controller with daily accounting operations, demonstrating flexibility and attention to detail in a fast-paced hotel environment,
- Assisted with chargeback investigation by gathering documentation and preparing support records for dispute resolution.
- Prepared guest folios and financial documentation for tax reconciliation and accounting review.
- Processed and settled guest payments, hotel checks, adjustments, and refunds.
- Prepared and organized group invoices, ensuring billing documentation was complete and accurate.
- Verified daily cash flow and financial records to support accurate balancing, reporting, and operational accountability.
- Retrieved, counted and secured cash from the front desk safe in compliance with cash handling procedures.
- Scanned and organized vendor invoices to support timely payment processing and recordkeeping.
- Contributed to accounting audit preparation by organizing financial records, validating documents, and ensuring audit readiness.
- Collaborated with front office to review and correct guest folios to resolved billing discrepancies and improve billing accuracy.
- Assisted in month-end closing activities, ensuring timely and accurate reporting.
- Cleared guest ledger balances by settling outstanding balances and coordinating with front office management to resolve discrepancies.
Front Desk Supervisor
Aloft New York Brooklyn, LLC & Sheraton Brooklyn New York, LLC
12.2022 - Current
- Supervised daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Managed front desk operations in a high-volume hotel environment while maintaining exceptional guest service during HVAC failures, elevator outages, power interruptions, and emergency situations.
- Coordinated with engineering, housekeeping, and management teams to resolve operational issues quickly and minimize guest disruption.
- Supported operations across multiple hotel properties by traveling between locations to assist with staffing needs and guest service.
- Proactively identified operational challenges and collaborated across departments to improve efficiency and enhance overall guest experience.
- Assisted housekeeping during full occupancy periods by preparing guest rooms to help maximize occupancy and maintain service standards.
- Managed guest complaints and deescalated situations with professionalism and empathy into positive service recovery opportunities.
Guest Service Agent
Sister Properties: Hotel Indigo, LLC & Aloft New York Brooklyn, LLC
11.2021 - 12.2022
- Delivered exceptional guest experiences through timely check-in and check-out processes.
- Greeted guests upon arrival by providing warm welcome.
- Managed guest inquiries and resolved issues to ensure satisfaction and loyalty.
- Collaborated with housekeeping and maintenance teams to uphold property standards.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Assisted with luggage handling, valet services and concierge services.
Education
High School - Computer Science
Francis Lewis High School
Queens, NY06-2020
High School Diploma - Computer Science
Queensborough Community College
Queens, NY06-2024
Skills
- Team Collaboration
- Front Desk Management
- Training and mentoring
- Problem-Solving
- Multitasking
- Relationship Building
- Task Prioritization
- Professional Appearance
- Decision-making abilities
- Team leadership
- Time management
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
Accounting Assistant
Sheraton Brooklyn New York, LLC
04.2025 - Current
Front Desk Supervisor
Aloft New York Brooklyn, LLC & Sheraton Brooklyn New York, LLC
12.2022 - Current
Guest Service Agent
Sister Properties: Hotel Indigo, LLC & Aloft New York Brooklyn, LLC
11.2021 - 12.2022
High School - Computer Science
Francis Lewis High School
High School Diploma - Computer Science
Queensborough Community College