Daniel Lange
Tampa,FL
Summary
Customer-focused Front Office Manager with proven expertise in safety compliance and cash operations. Drives operational success by streamlining processes and enhancing productivity. Committed to delivering positive customer experiences through effective problem-solving and organizational skills.
Overview
21
21
years of professional experience
Work History
Amazon Driver
Amazon
Seattle, Washington
05.2022 - Current
- Delivered packages efficiently to customers' homes and businesses.
- Navigated routes using GPS systems for timely deliveries.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed customer interactions with professionalism and courtesy.
- Ensured compliance with safety regulations during deliveries.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded packages into delivery vehicle according to company guidelines.
Retail Merchandiser
Procter & Gamble Co
Cincinnati, Ohio
06.2009 - 07.2012
- Developed and implemented visual merchandising strategies for retail displays.
- Analyzed sales data to optimize product placement and assortment.
- Collaborated with store teams to maintain product presentation standards.
- Coordinated promotional events to enhance brand visibility in stores.
- Assisted in the execution of company-wide merchandising initiatives across locations.
- Updated store planograms in collaboration with management.
- Organized product displays in accordance with corporate guidelines.
- Communicated and coordinated execution of planograms with store management.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Conducted regular store visits to ensure compliance with merchandising standards.
- Assisted customers in selecting appropriate merchandise for their needs.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
- Placed prices and descriptive signage to enhance displays and promote items.
Front End Manager
Ingles
Asheville, North Carolina
05.2005 - 07.2009
- Oversaw daily operations of front-end team ensuring efficient customer service.
- Managed scheduling and staffing for front-end shifts to meet customer demand.
- Created and optimized employee schedules for shift coverage.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Trained and mentored cashiers on company policies and procedures.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated strong customer relations and developed effective customer service standards.
- Collaborated with management to implement promotional displays and marketing strategies.
- Conducted regular audits of cash registers for accuracy in transactions.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Resolved technical issues related to the front end development process.
Education
Bachelor of Arts - Public Administration
Barry University
Miami, FL07-1993
Skills
- Delivery logistics
- Route optimization
- Driving safety
- Customer service and support
- Route optimization
- Team collaboration
- Fraud prevention
- Route optimization
Timeline
Amazon Driver
Amazon
05.2022 - Current
Retail Merchandiser
Procter & Gamble Co
06.2009 - 07.2012
Front End Manager
Ingles
05.2005 - 07.2009
Bachelor of Arts - Public Administration
Barry University