Daniel Larson
Bokeelia,USA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Customer Service Representative Agent
BokHUa seaport
Bokeelia, FL
01.2005 - Current
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Assisted customer needs and upsold products and services to maximize sales.
- Documented conversations with customers to track requests, problems and solutions.
- Answered customer questions and addressed concerns, resulting in 99% reduction in complaint calls.
- Reviewed account and service histories to identify trends and issues.
Commercial Fisherman
Larson Fisheries
Bokeelia, FL
10.1990 - Current
- Used traps, rods, reels, tackle and net to collect fish and other marine life for human consumption.
- Located schools with help of fish-finding equipment to keep operations efficient.
- Remained mindful of workplace safety according to predetermined specifications.
- Fulfilled additional crew-related duties, including payment and problem solving, to maintain nonstop operations.
- Harvested over 100 lbs of Crab daily from various locations and maintained 100% profits.
Meat Cutter/meat Processor
Rays Prime Meat
Taylor, MI
06.1992 - 06.2009
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Continuously sharpened knives and maintained equipment for optimal cutting performance.
- Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
- Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
- Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
- Demonstrated expertise in deboning various types of meats efficiently while maintaining highest levels of precision and quality control.
- Ensured optimal freshness and shelf life of meat products through proper packaging and storage methods.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
- Reduced waste by accurately portioning meat products according to customer specifications.
- Conducted inventory management tasks such as ordering supplies, rotating stock, reducing spoilage rates, and minimizing overstock issues.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality products.
Education
RomlllwAdlllt£ducatlonAlttmotJ11e -
Romulus, MI06.1992
Skills
- Report creation
- Response generation
- Credit card payment processing
- Data evaluation
- Problem-solving abilities
- High-energy attitude
- Customer relations
- Inbound and Outbound calling
- Quality control
- Senior leadership support
- Clerical support
- Adaptive team player
- Call center experience
- Conflict mediation
- Retail sales customer service
- Quality assurance controls
Timeline
Customer Service Representative Agent
BokHUa seaport
01.2005 - Current
Meat Cutter/meat Processor
Rays Prime Meat
06.1992 - 06.2009
Commercial Fisherman
Larson Fisheries
10.1990 - Current