Daniel LeCount
Coulee City,WA
Summary
Professional in guest services with robust background in customer engagement and hospitality. Known for strong focus on team collaboration and achieving results. Adaptable to changing needs, reliable, and skilled in conflict resolution, communication, and problem-solving. Passionate about elevating guest experiences and fostering positive interactions.
Overview
14
14
years of professional experience
Work History
Registration Specialist
Coulee Medical Center
11.2022 - 11.2025
- Managed patient registration processes, ensuring compliance with healthcare regulations and policies.
- Coordinated scheduling of appointments, optimizing workflow and resource allocation.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Collaborated with medical staff to verify insurance eligibility and resolve discrepancies promptly.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Assisted in processing patient payments via cash, checks and credit cards.
- Conducted data entry and maintained accurate patient records in electronic health systems.
Store Co-Manager
Town Pump Inc.
09.2017 - 10.2022
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Ambassador, Guest Services
Crowd Management Services
09.2012 - 02.2017
- Coordinated arrivals and departures of VIPs.
- Greeted customers and clients to create welcoming atmosphere.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Attended over Number events per week in official capacity, building professional relationships and achieving political goals.
Laborer
Labour Ready
05.2012 - 02.2017
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Observed site safety rules to maximize protections for team members and equipment.
- Read and understood orders to accurately measure, cut and lay out needed materials.
- Utilized construction tools and machinery to effectively complete job site projects.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Managed loading and unloading of routine shipments, maintaining organized and secure materials to minimize damage.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Recognized and reported potential project challenges and assisted with solutions.
- Measured dimensions of finished pieces for conformance to specifications.
- Performed maintenance and repair of buildings and facilities.
- Directed traffic away from hazardous locations to protect team members and general public.
- Updated logs and reported on job progress.
Education
High School -
Springfield High School
Springfield, OR01.2004
Skills
- Entering Patient Demographics
- Verifying Insurance
- POS Inventory System Operation
- Time Management
- Coaching and Mentoring
- Staff Supervision
- Policies and Procedures
- Cash Management
- Customer Service
- Mathematical Calculation and Reasoning
- Security System Monitoring
- Money Handling
- Complaint Resolution
- Customer Interaction
- Team Development
- Positive and Friendly
- Refund Handling
- Bank and Safe Deposits
- Ground Patrol
- Detailed Activity Logs
- Security Team Coordination
- Team Player
- Employee and Visitor Screening
- Attentive and Observant
- Law Enforcement Collaboration
- Superb Surveillance Skills
- Safety and Security
- Legible Report Writing
- Restricted Area Protection
- Baggage Screening
- Protective Equipment Knowledge
- Guest Services Assistance
- Personal Protection
- Traffic Direction
- Signal Flagging
- Creative Solutions
- Pedestrian Safety
- Strong empathy
- Guest relations
- Payment processing
Timeline
Registration Specialist
Coulee Medical Center
11.2022 - 11.2025
Store Co-Manager
Town Pump Inc.
09.2017 - 10.2022
Ambassador, Guest Services
Crowd Management Services
09.2012 - 02.2017
Laborer
Labour Ready
05.2012 - 02.2017
High School -
Springfield High School