Daniel Leyva
Summary
Driven professional skilled in effective communication with executives at all levels. Highly organized and resourceful, with a strong work ethic and problem-solving capabilities. Quick learner able to thrive in team environments or independently. Fluent in English and Spanish.
Overview
6
6
years of professional experience
Work History
Support Specialist
CLEAResult
04.2024 - Current
- Responded to customer inquiries and resolved complaints, enhancing trust and improving overall satisfaction.
- Prioritized urgent needs within the ticketing system for faster response times.
- Managed inboxes for three programs across multiple states, ensuring timely communication and effective follow-ups.
- Utilized Salesforce to track and manage customer information and maintain accurate records, enhancing client activity monitoring with QuickBooks.
- Documented client interactions and solutions in the support ticketing system.
- Documented customer interactions and contact information into company database.
- Monitored system performance to ensure optimal functionality. to identify potential issues.
- Provided guidance to junior members of the team on best practices.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
Home Warranty Representative
Argi Construction Corp.
03.2022 - 03.2024
- Assisted customers in filing claims for repairs or replacements, ensuring understanding of coverage and process
- Provide information about home warranty coverage, claim procedures, and policy terms and conditions
- Coordinated with contractors and service providers to schedule appointments, achieving timely resolution of claims
- Respond to customer inquiries, requests, and complaints via phone, email, or chat
- Explain policy options, coverage limits, and deductibles to customers
- Handle policy-related tasks, such as policy renewals, cancellations, and modifications
- Update policy information and maintain accurate records
- Investigated issues and gathered relevant information to facilitate satisfactory solutions for customers
- Organize with internal departments, contractors, and vendors to resolve customer problems promptly
- Collaborate with other teams within the organization, such as claims, sales, and underwriting departments
- Ensure compliance with company policies, industry regulations, and legal requirements
- Maintain confidentiality of customer information and handle sensitive data securely
Receptionist/Assistant
Commercial Property Group, Inc.
09.2020 - 02.2022
- Answer the phone, transfer calls, schedule appointments, give directions, and managing the flow of traffic in the office
- Greeting all realtors, clients, or any agents who enter the office
- Took messages from potential buyers, lessees, title firms, law practices, and other agents, ensuring timely forwarding to appropriate individuals.
- Sent emails and letters to tenants and landlords regarding memos, rent increases, lease modifications, and other important updates.
- Facilitated communication by mailing and emailing notices, lease renewals, and inspection advisories to relevant parties, enhancing information flow.
- Develop and maintain a filing system both physical and digital
- Assist in the preparation of regularly scheduled reports
- Open and distribute mail to appropriate departments
Education
High School diploma -
Southwest Senior High School
Miami, Florida Associate of Arts - Business
Miami Dade College
Miami, FLSkills
- Analytical thinking
- Adaptability
- Organizational and planning skills
- Customer service experience
- Attention to work detail
- Reliability
- Team player
- Communication skills
- Strong work ethic
- Microsoft Office/Word/Excel/Outlook & QuickBooks experience
- Technical troubleshooting
- Time management
- Data compiling
- Technical background
- Escalation handling
- Remote support
- Data entry accuracy
- Database management
Timeline
Support Specialist
CLEAResult
04.2024 - Current
Home Warranty Representative
Argi Construction Corp.
03.2022 - 03.2024
Receptionist/Assistant
Commercial Property Group, Inc.
09.2020 - 02.2022
High School diploma -
Southwest Senior High School
Associate of Arts - Business
Miami Dade College