Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Daniel Lines

Cloud Systems Administrator & IT Solutions Specialist
Denver,Colorado

Summary

Experienced and forward-thinking IT Operations Coordinator at True North IT with a proven track record in enhancing operational efficiency and management of project lifecycles. Expertise in risk management and customer relations has led to significant company improvements in technical solution development and efficiency . Strong background and skill set in virtualization and desktop troubleshooting to consistently deliver desired client results, drive improvement, and streamline existing systems by upgrading with fidelity.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

IT Operations Coordinator

True North IT
01.2022 - Current
  • Streamline IT operations by automating routine tasks, improving overall efficiency and reducing manual effort by 40%.
  • Manage and maintaine Intune Autopilot profiles for seamless device deployment and security compliance.
  • Provide ongoing network security oversight, implementing best practices for endpoint protection and access control.
  • Support system and user management in a hybrid IT environment, enhancing scalability and overall system efficiency.
  • Collaborate with teams to coordinate and deliver IT solutions, ensuring timely and successful project execution.
  • Develop and nurture strong relationships with clients, maintaining open lines of communication to promote trust, loyalty, and retention.

System Administrator

Homebuyers Warranty
08.2019 - 12.2021
  • Provisioned and deployed new hardware and software in compliance with organizational security policies, ensuring efficient system setup.
  • Collaborated with cross-functional teams to identify areas for technology improvement and drive solutions that enhanced overall productivity.
  • Monitored and optimized system performance, implementing improvements that reduced latency and improved processing speeds.
  • Managed network infrastructure, troubleshooting connectivity issues to ensure consistent service availability and minimize downtime.
  • Implemented server upgrades, leading to a 15% improvement in overall system stability and performance.

Help Desk Engineer

PlanSource
08.2017 - 05.2018
  • Gathered requirements and conducted gap analysis through design workshops with users to identify key system improvements.
  • Analyzed existing systems and databases, recommending enhancements that addressed business needs and improved overall efficiency.
  • Collaborated with cross-department teams to implement system-wide improvements, enhancing organizational workflows.
  • Communicated business requirements to team members, ensuring clear understanding and successful implementation of functional demands.
  • Patched software and installed new versions, reducing security vulnerabilities and ensuring 100% compliance with data protection standards.

Education

Some College (No Degree) - Cyber Security

University of Colorado At Boulder
Boulder, CO
08.2023 - 05.2024

Some College (No Degree) - Information Technology

Mercy College
Dobbs Ferry, NY
09.2013 - 01.2014

Some College (No Degree) - Information Technology

Madison Area Technical College
Madison, WI
08.2011 - 05.2013

Skills

Root-cause analysis

Network administration

Virtualization technologies

Network security

Software requirement analysis

Certification

CompTIA Sec+

Software

Huntress

Exchange

Google Workspace

Azure

Intune

Timeline

Some College (No Degree) - Cyber Security

University of Colorado At Boulder
08.2023 - 05.2024

IT Operations Coordinator

True North IT
01.2022 - Current

System Administrator

Homebuyers Warranty
08.2019 - 12.2021

Help Desk Engineer

PlanSource
08.2017 - 05.2018

Some College (No Degree) - Information Technology

Mercy College
09.2013 - 01.2014

Some College (No Degree) - Information Technology

Madison Area Technical College
08.2011 - 05.2013

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Daniel LinesCloud Systems Administrator & IT Solutions Specialist