Daniel Llamas
InTouchCX
Avondale,AZ
12
years of professional experience
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers effective service that enhances customer satisfaction and loyalty. Collaborates well in teams and adapts quickly to changing needs, consistently driving results through efficient and empathetic interactions.
Work History
Truck Unloader
1 Year 3 Months- Monitored pallet weights and truck capacity to ensure compliance with safety standards.
- Operated forklifts, lift gates, and pallet jacks to maintain safety and operational efficiency.
- Handled packages meticulously while unloading and transporting to prevent damage and ensure accuracy.
Door Greeter
3 Years 2 Months- Validated purchases against receipts, enhancing security procedures.
- Offered above and beyond assistance to guests with limited mobility.
- Maintained clean, organized entryway and stocked inventory, improving customer experience.
- Assisted with security procedures by validating purchases against receipts.
Parts Sales Manager
1 Year 7 Months- Engaged customers daily to identify and address specific automotive needs.
- Assisted customers and gathered feedback to enhance service operations.
- Received, examined and reshelved returned merchandise.
- Performed audits daily to ensure registers and safe were balanced.
- Scanned inventory weekly to manage paid accuracy, order, and change price labels.
- Performed complimentary checks on batteries, alternators, and starters while installing wiper blades and batteries.
- Oversaw daily operations as team lead
Detailer Technician
2 Months- Performed interior vacuuming to maintain cleanliness and enhance customer satisfaction.
- Cleaned upholstery, rugs, and surfaces; applied air freshener for improved ambiance.
- Removed dirt and debris to ensure vehicle presentation.
Remote Customer Service Representative
6 Months- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Developed comprehensive knowledge of pet products, assisting customers with informed choices.
- Identified common customer issues, recommending process improvements for efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
1 Year 2 Months- Trained new employees on company policies and operational procedures for consistency.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Began training for management position
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
CSR/Escalation Agent
1 Year 10 Months- Collaborated with cross-functional teams to streamline service delivery, improving customer satisfaction.
- Assisted customers with inquiries and resolved issues, contributing to overall customer satisfaction.
- Placed outbound calls to follow up on issues, reinforcing customer relationships and loyalty.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
GED
Skills
Telecommunications experience
Customer service
Call center operations
Relationship building
Critical thinking
Active listening
Timeline
CSR/Escalation Agent
InTouchCX
10.2024 - CurrentRead More
Customer Service Representative
Circle K
06.2022 - 08.2023Read More
Remote Customer Service Representative
Chewy.com
10.2021 - 04.2022Read More
Detailer Technician
Carvana
07.2021 - 09.2021Read More
Parts Sales Manager
AutoZone
10.2019 - 05.2021Read More
Door Greeter
Walmart
05.2015 - 07.2018Read More
Truck Unloader
Walmart
02.2014 - 05.2015Read More
Maricopa Community College - Estrella Mountain Community College
GED
Read More