Summary
Overview
Work History
Education
Skills
Relevant Courses
Laboratory Skills
Knowledge Skills Qualifications
Languages
Timeline
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Daniel Lopez

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Success Representative

Tempus Labs
05.2023 - Current
  • Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
  • Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time
  • Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
  • Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
  • Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc
  • Respond to inquiries by phone, email, and in person quickly and professionally
  • Identify and assess customer needs to achieve satisfaction.

Lab Operations associate

Tempus Labs
09.2021 - 05.2023
  • Assist with sample movement and tracking throughout the laboratory
  • Manage working queues in our Laboratory Information Management System (LIMS) for multiple lab teams
  • Assist with sample gathering and consolidation for project requests
  • Track and manage sample storage
  • Perform routine workflows without specific guidance
  • Work collaboratively with other members of the lab team to meet sample turnaround times
  • Work to maintain CLIA/CAP compliance through documentation assistance
  • Approach work with safety and diligence and follow safety requirements of the laboratory
  • Maintain lab cleanliness, i.e
  • Cleaning floors, cleaning labware, disposing of biohazard
  • General lab maintenance and upkeep
  • Temperature monitoring and freezer defrosting.

GET- Cities
05.2021 - 09.2021
  • Data compilation and analysis
  • Planning and coordinating virtual events
  • Drafting content for internal and external communications.

Epic Burger
07.2019 - 03.2020
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintained quality of product and environment through routine cleaning.

Education

Bachelor's of Science in Neuroscience - Neurobiology

Dominican University
River Forest, IL
08.2021

Skills

  • Technical Support
  • Goal Setting
  • Feedback Collection
  • Training and Development
  • Performance Metrics
  • Multitasking
  • Process Improvement
  • Product Knowledge
  • Task Prioritization
  • Data Entry
  • Complaint Resolution
  • Staff Training

Relevant Courses

  • Genetics, 08/2018, 2019
  • Behavioral Neuroscience, 08/2019, 2020
  • Human Anatomy/Physiology, Spring 2019, 2020
  • Organic Chemistry I, Spring 2019, 2020
  • Human Anatomy/Physiology II
  • College Physics I, Fall 2020, 2021
  • Molecular and Cellular Biology

Laboratory Skills

  • Agarose Gel Electrophoresis
  • Cell fractionation
  • Blotting techniques (western blot)
  • Use of micropipette
  • Use of restriction enzymes
  • Use of PCR
  • Growth of competent cells
  • Dissection
  • Breed and maintain a population of drosophila
  • Prepare and identify mutations

Knowledge Skills Qualifications

  • Communication: Bilingual (English & Spanish)
  • Organization
  • Time management
  • Analysis and problem-solving skills
  • Data processing and statistical analysis
  • Proper sterilization techniques
  • Computer: Microsoft 365

Languages

Spanish
Native or Bilingual

Timeline

Customer Success Representative

Tempus Labs
05.2023 - Current

Lab Operations associate

Tempus Labs
09.2021 - 05.2023

GET- Cities
05.2021 - 09.2021

Epic Burger
07.2019 - 03.2020

Bachelor's of Science in Neuroscience - Neurobiology

Dominican University

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Daniel Lopez