Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Lopez

Jersey City

Summary

Dynamic professional with a proven track record at MAVERICK, excelling in guest service and reservation management. Skilled in effective communication and problem-solving, I have successfully trained new staff and enhanced customer experiences, ensuring satisfaction and operational efficiency. My attention to detail and organizational skills drive results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Concierge

MAVERICK
Weehawken
09.2023 - Current
  • Provided exceptional guest service and addressed inquiries promptly.
  • Coordinated transportation arrangements for guests and staff as needed.
  • Managed reservations and bookings for dining and activities efficiently.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Trained new staff members on proper policies and procedures related to customer service delivery.

Brand Ambassador

ATN Event Staffing
Newark
01.2022 - Current
  • Engaged customers by promoting brand awareness at various events.
  • Collaborated with event teams to ensure smooth operations and customer satisfaction.
  • Demonstrated product knowledge to effectively communicate features and benefits.
  • Assisted in setting up event displays and promotional materials for visibility.
  • Collected feedback from participants to enhance future marketing strategies.

Delivery Courier

Instacart
Jerry City
02.2021 - Current
  • Communicated effectively with customers regarding delivery status and special requests.
  • Delivered groceries efficiently to customers' homes using designated routes.
  • Loaded and unloaded items accurately to ensure safe transportation of goods.
  • Maintained cleanliness and organization of delivery vehicle for optimal performance.

Education

High School Diploma -

Chamberlain
Brooklyn, NY
06-2003

Associate of Arts - Liberal Arts

ST. Francis College
Brooklyn, NY

Skills

  • Guest service
  • Reservation management
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Training and development
  • Attention to detail
  • Time management
  • Organizational skills

Timeline

Concierge

MAVERICK
09.2023 - Current

Brand Ambassador

ATN Event Staffing
01.2022 - Current

Delivery Courier

Instacart
02.2021 - Current

High School Diploma -

Chamberlain

Associate of Arts - Liberal Arts

ST. Francis College

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