DANIEL LOPEZ-BERNAL
Phoenix
Summary
Dynamic and detail-oriented professional with over 5 years of direct customer engagement experience, dedicated to fostering customer satisfaction and loyalty. Proven ability to resolve concerns while maintaining the highest standards of professionalism. Committed to leveraging opportunities to enhance mission-focused outcomes and drive positive results. Strong advocate for delivering exceptional service that aligns with organizational goals and values.
Overview
6
6
years of professional experience
Work History
Pharmacy Customer Care Agent
Amazon Pharmacy & Pill Pack LLC
Manchester, NH
01.2025 - 01.2026
- Remote position; everyday functions consisted of assisting customers with prescribed medications, check customers medication orders, assisting in setting up customer accounts for access to medications, collaborating with fellow departments such as Express Scripts, Prime Therapeutics, and Blue Cross Blue Shield in resolution of customer concerns. Daily tasks also led to gaining experience in setting up and running medical insurance claims for customers surrounding their medication.
Customer Service Agent
Progressive Leasing LLC
Draper, UT
01.2024 - 01.2025
- Remote position; everyday tasks included answering inbound calls that vary in tasks such as processing payments, setting up and modifying payment arrangements, assisting with online and in person transactions. Skills often utilized during inbound calls consisted of communication, proactive listening, and collaborating with fellow departments in order to de-escalate customer concerns.
Sales Consultant
Cricket Wireless
Tempe, AZ
01.2024 - 01.2024
- Daily operations include performing cell phone sales, provide direction to customers seeking new line set up, and often times aiding customers with trouble shooting any phone related issues. Often performed tasks include inventory, money handling, opening and closing establishment, as well as making connections with local businesses and community members advertising to what we have to offer in purpose of gaining new and maintaining life long customers.
Key Holder Management
Advanced Auto Parts
Knightdale, NC
01.2020 - 01.2024
- Position held included responsibilities for opening and closing establishment. Often areas of focus were managing store earnings for the day, assisting customers with hands on tasks such as replacing vehicle batteries, wiper blades, headlights, checking vehicles health, alongside providing direction and guidance in what part and or product they inquire for.
Education
Diploma -
Millbrook Highschool
2201 Spring Forest Rd, Raleigh, NC 2761501.2018
Skills
- Adaptability
- Leadership
- Organization
- Critical thinking
- Team work
- Bilingual
- Communication
- Call center experience
- Typing speed
- Live chat support
- Escalation management
- First call resolution
- Customer service
Timeline
Pharmacy Customer Care Agent
Amazon Pharmacy & Pill Pack LLC
01.2025 - 01.2026
Customer Service Agent
Progressive Leasing LLC
01.2024 - 01.2025
Sales Consultant
Cricket Wireless
01.2024 - 01.2024
Key Holder Management
Advanced Auto Parts
01.2020 - 01.2024
Diploma -
Millbrook Highschool