Daniel Lozano
Las Vegas,NV
Summary
Dedicated customer service professional with a focus on increasing profitability and driving business results. Excellent organizational skills and adept at overcoming customer objections. Self-motivated team player who can always be relied upon.
Overview
11
11
years of professional experience
Work History
Cashier/Server
Bottlerock
01.2015 - 01.2022
- Maintained high level of customer service by providing accurate and timely checkout service.
- Proven ability to take orders accurately and efficiently
- Ensure pleasant dining experience for all customers
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Forever XI
03.2013 - 01.2015
- Used excellent customer service skills, communication and organizational skills
- Assisted with inventory management and stocking of shelves
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Customer Service/Cashier
McDonald's'
03.2011 - 03.2013
- Handled all customer complaints and inquiries in a professional manner
- Processed cash, debit, and credit card transactions for customers
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Santa Margarita Catholic
06.2013
Skills
- De-escalation techniques
- Complaint resolution
- Punctuality and reliability
- Time management
- Credit and cash transactions
- Calm demeanor
- Customer satisfaction
Timeline
Cashier/Server
Bottlerock
01.2015 - 01.2022
Sales Associate
Forever XI
03.2013 - 01.2015
Customer Service/Cashier
McDonald's'
03.2011 - 03.2013
High School Diploma -
Santa Margarita Catholic
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