Daniel Madrigal
Colton,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Business Contact
FedEx:Ground
Bloomington, CA
01.2023 - 03.2024
- Responded to customer complaints and escalated issues when necessary.
- Monitored customer feedback to identify areas of improvement in terms of service delivery.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Delivery Driver
Fed Ex Ground
Rialto, CA
09.2019 - 03.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Process Assistant
Amazon
San Bernardino, CA
07.2017 - 09.2019
- Assisted in the development of efficient and effective process protocols.
- Provided support to team members in resolving process-related issues.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Facilitated training sessions for staff on how to use newly implemented processes effectively.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
Education
High School Diploma -
Vista Del Lago High School
Moreno Valley, CA06-2015
Some College (No Degree) - HVAC Installation And Repair
Riverside Community College
Riverside, CASkills
- Goal-Oriented
- Strong interpersonal skills
- Social Perceptiveness
- Product Upselling
- Complaint resolution
- Customer Service
- Resolving issues
- Call handling
- Performance Improvement
- Delivery Tracking
- Problem-solving skills
- Processes and procedures
- Equipment monitoring
- Heavy Lifting
- Route Planning
- Punctuality
Timeline
Business Contact
FedEx:Ground
01.2023 - 03.2024
Delivery Driver
Fed Ex Ground
09.2019 - 03.2024
Process Assistant
Amazon
07.2017 - 09.2019
High School Diploma -
Vista Del Lago High School
Some College (No Degree) - HVAC Installation And Repair
Riverside Community College