Jorge Martinez

Work History

Ground Force Inc

San Diego, CA

03.2019 - Current

Oversaw daily operations of the department, including personnel management, and scheduling.
Coordinated with other departments to ensure smooth flow of work processes and communication.
Developed and implemented policies and procedures for efficient workflow.
Ensured compliance with all applicable laws, regulations, and standards.
Provided training and guidance to team members on operational procedures and best practices.
Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Conducted regular reviews with team members to assess their performance and provide feedback as needed.
Identified process improvements that could reduce costs or improve service quality and efficiency levels.
Hired and onboarded team members to meet immediate and expected demand.
Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.

Morey Paul Deliveries

Oceanside, CA

01.2013 - 02.2019

Delivered packages to customers in a timely and efficient manner.
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Provided excellent customer service by responding promptly to customer inquiries and complaints.
Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Reported any incidents involving the truck or its cargo to management immediately.
Adhered to company policies and procedures related to safety and security standards.
Delivered goods and services to customers on time and in excellent condition.
Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Secured merchandise, avoiding damage during transportation.
Documented daily mileage, gas and other data.